Supports Account Managers with corporate accommodation enquiries, quotations, bookings, confirmations, and client communications from request through checkout. Maintains accurate booking records, liaises with property partners to secure availability and resolve discrepancies, and helps improve processes and client satisfaction. The role also includes supporting property viewings and occasional industry events while managing multiple priorities and meeting service levels.
Checkin Apartments is an established London-based agency, founded in 2009, specialising in the serviced accommodation sector offering an expertly vetted portfolio of aparthotels, serviced apartments and corporate housing solutions for business travel, relocations and short lets in the UK and across key cities of the world.
We go the extra mile to offer a streamlined, personalised and reliable service that's second to none and are proud to have won and been shortlisted for many awards over the years.
The Role
As Client Account Support, you will play a vital role in supporting our Account Management team to deliver a best-in-class booking service. You will be responsible for handling day-to-day client enquiries, preparing quotes, managing bookings, and ensuring every detail is accurate and communicated effectively. This role is ideal for someone highly organised, service-driven, and looking to grow within the corporate travel and hospitality sector.
You will report to the Account Manager and work closely with our property partners, business development, and marketing teams to ensure smooth processes and delighted clients.
Key Responsibilities:
Assist Account Managers in managing client enquiries and bookings from initial request through to check-out.
Prepare accurate quotations and booking confirmations, simplifying complex information for clients.
Communicate with clients before, during, and after their stay to ensure a seamless experience.
Support with client property viewings and occasional industry events.
Maintain accurate records of bookings, correspondence, and client details in line with internal processes.
Liaise with property partners to secure availability, negotiate terms, and resolve booking discrepancies.
Monitor multiple tasks simultaneously, meeting agreed service levels and deadlines.
Proactively identify ways to improve systems, processes, and client satisfaction.
Requirements
Desired Experience & Skills
- Previous experience in customer service, administration, hospitality, or travel (preferred but not essential).
- A strong desire to deliver exceptional client experiences every time.
- Excellent organisational and administrative skills, including handling calls, emails, and documentation efficiently.
- Confident with numbers and a willingness to develop commercial and negotiation skills.
- High attention to detail with the ability to manage multiple priorities effectively.
- A proactive, positive, and collaborative approach to working with both clients and colleagues.
Application process:
- Complete your responses and submit Your Application online.
- Phone Interview: If successful, you will be contacted within 7 days for a phone interview.
- Assessment: Following the phone interview, if successful you will need to complete an assessment.
- In-Person Interview: If you pass the assessment, you will be invited to an in-person interview at our Hammersmith office during business hours.
Benefits
- Annual Bonus Scheme
- 23 days annual leave plus bank holidays
- Day off for your birthday
- Well connected modern office with showers, cycle parking, refreshments & events
- Health Shield cash plan scheme (including optical, dental, wellness allowance) Employee Assistance Programme and retail discounts (after probation)
- Professional development opportunities
The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday based at our 245 Hammersmith Road, London, W6 8PW.
On occasions you may be required to work outside these hours to fulfil your role. No overtime is payable.
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