Cleared Margin Client Service Representative Analyst

Job Description
Support clients in trading Futures and Options, ensuring effective margin settlement and exceptional client service.
As a Cleared Margin Client Service Representative Analyst in the Global Clearing Operations team, you will support clients trading Futures and Options and over the over-the-counter (OTC) Cleared Derivative products. You will be responsible for agreeing and settling margin values with clients, ensuring the bank's risk is covered. You will work closely with buy-side clients and internal partners to provide exceptional client service and operational support.
Job Responsibilities:

• Develops and enhances the Clearing Client Service offering.
• Provides flexible support to Prime Financial Service businesses in a changing market environment.
• Responds to incoming margin settlement requests, compare them to exposure, and agree on asset movements.
• Investigates and resolves counterparty failed settlements and disputed margin requirements.
• Addresses client portfolio queries and escalate issues as needed.

Required Qualifications, Capabilities, and Skills:

• Ability to work an 11am-7pm shift two days a week, with core hours of 9am-5pm UK on other days.
• Experience in client services or a similar role with strong relationship-building skills.
• Knowledge of OTC Derivative products, Futures, and Options.
• Problem-solving skills and strategic thinking for process improvements.
• High level of accuracy, attention to detail, and numeracy skills.
• Proficiency in Outlook, Excel, and Word.
• Strong communication skills for detailed interactions across business lines.

Preferred Qualifications, Capabilities, and Skills:

• Experience with buy-side clients such as Hedge Funds and Investment Advisors.
• Familiarity with Prime Brokerage, Credit Executives, and Middle Offices.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.