Cleaner- Client Support Team

Please note: All candidates must currently reside in the UK and be able to work in the UK without sponsorship.

Cleaner, Client Support Team - London, UK

Looking for Flexible Hours and a Career That Works Around You?
Join our Client Support Team at Convene and gain valuable experience in hospitality and events - where we don’t just run meetings and events, we create unforgettable moments that leave a lasting impression.

Flexible Gigs: Choose shifts that work for you. Weekdays, evenings, or just a few days a week. You’re in control.
Competitive Pay: Earn a great hourly wage while working with a dynamic, supportive team.
Room to Grow: Over 50% of our supervisors started in entry-level roles. We promote from within and invest in your future.
Work-Life Balance: Enjoy mostly Monday–Friday shifts and yes, you’ll usually have Christmas off to spend with loved ones!

What You’ll Do:

• Maintain the venue and its facilities in excellent condition and ensure all meeting room and public area are set to Company standards.
• Ensure that the venue complies with all aspect of Health and Safety and that all staff are trained to the minimum legal requirement.
• Provide professional, friendly, and proactive customer service in a customer-focused, standards-driven role.

Facilities & Operations:

• Perform routine housekeeping duties.
• Service, clean, and supply restrooms.
• Clean, collect, and remove rubbish and trash throughout the venue.
• Perform routine cleaning services such as mopping, sweeping, dusting, vacuuming, and polishing glass throughout the venue, including hallways, lobbies, lounges, corridors, elevators, and stairways.
• Ensure security procedures are adhered to, particularly concerning closing the venue each day.
• Service and tidy all meeting rooms at break times, including lunch.
• Implement a deep cleaning schedule and carry out quality checks.
• Maintain a stock control system for cleaning supplies.
• Undertake any additional tasks that senior management deems appropriate, such as helping with the dish pit if needed.

• Support the Conference Service Manager, ensuring meeting rooms meet high standards for all events.
• Ensure effective communication between all departments regarding client services.
• Participate in daily and weekly rota meetings.

Health & Safety:

• Represent the venue as a health and safety officer/fire officer, ensuring mandatory checks, fire alarm tests, and evacuation drills are carried out per safety regulations.
• Participate in monthly health and safety meetings.

General:

• Be available for staff briefings and company events, including attendance at the company.
• Be available for weekend work when necessary.
• Undertake any reasonable ad hoc duties requested by the venue team.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

We’re Here For You: 

• Training & development

• Competitive rate + holiday pay 

• Flexibility to choose your shifts 

• Family lunch - healthy, nourishing food

• A chance to be part of a dynamic, growing team

• The opportunity to have a significant impact on your team and the business in the work that you do

• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.