Claims Manager - Marine and Energy Liability

• To be accountable & responsible for a portfolio of all claims associated with the Marine and Energy Liability underwriting division, via referral and directly, ensuring that the best outcomes are achieved consistently for our clients and business, aligning to MS Amlin Values.  

• To manage, motivate and develop high-performance resource in order to be a TRUSTed, well-reputed claims team, who proactively delivers a first-class claims experience to clients, brokers and internal stakeholders in adherence with all MS Amlin policies, procedures, controls and our claims philosophy 

• To be the key subject matter expert for all Marine & Energy Liability claims – providing specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses. 

• To manage personnel, to high-performing standards, to handle claims arising from responsible line(s) of business - from FNOL to settlement, with due consideration of subrogation/contribution where appropriate,  to ensure consistent delivery of superior level of claims service 

• To be a role model and foster a culture of open communication, collaboration, and continuous improvement -  mentoring and sharing technical expertise with team and colleagues to deliver a superior service 

• To actively monitor portfolio of claims and data to ensure that early, best estimate reserves are in place, that claims financials are regularly validated and that valid claims are settled promptly with a tight control of costs throughout their lifecycle. 

• To provide Claims thought leadership and ‘lead indicator’  insights, via formal reporting requirements and verbally, using knowledge and analysis of claims data (as well as managing reserving process from claims perspective) to facilitate better business decisions for responsible claims. 

• To work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners 

• To build strong relationships with our broker partners, understanding their requirements, gaining feedback to improve service delivery and strengthen relationships with co-insurers, as needed, to positively influence  

• To proactively participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition 

• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation 

• To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team. 

• To ensure the performance of team members remains at an excellent standard (including ‘green’ KPIs), is regulatory compliant and that: 

• SMART objectives and personal development plans are set appropriately with relevant training facilitated. 

• Feedback is given regularly, not just at reviews 

• Underperformance is actively managed contemporaneously and high performance celebrated.

MS AMLIN CLAIMS PHILOSOPHY 

Our corporate purpose is to provide ‘continuity in an uncertain world’. MSAmlin Claims provides this for our clients and the business through the consistent delivery of our Claims Philosophy – a service you can TRUST. TRUST represents our 5 service commitments – Transparency, Responsiveness, Understanding, Solution-driven and Technical expertise – which our clients can rely on as our team ‘live and breathe’ them on a daily basis.