Claims Expert - P & C

Claim Experts are hands-on managers of individual higher exposure/complicated claims; expected to regularly conduct outside claim audits, market, and client visits; initiate regular contact with underwriters, actuaries and accounting staff; and have the ability to review and analyse overall loss portfolios. This role will involve handling losses from multiple classes of business including Property, Casualty and Specialty (inc. Aviation, Marine & Energy).

A comfort level with technology is required as the digitalization of our departmental operations is a key part of our corporate strategy. Whilst many meetings can be conducted remotely, the role will require business travel from time to time. The position currently reports to the Head of Reinsurance Claims – UK, Germany, ME&A.  

Key duties and responsibilities

• Good level of claim handling knowledge and expertise in International Property and Casualty (re)insurance;  

• Strong grasp of basic concepts and fundamentals around the claim handling process;

• Evaluating, developing, reporting on and resolving complex and/or higher value claims and/or loss bordereaux;

• Approving financial transactions on claims within authority. This includes assessing and evaluating liability, coverage, and quantum, as well as establishing and updating reserves (as appropriate);

• Manage the lifecycle of a claim to achieve an optimal outcome for SCOR, including the positioning of reserves, engagement of third parties (including but not limited to legal counsel, loss adjusters, etc) attendance at market/settlement meetings and/or forums for the resolution of the claim (mediation, arbitration, court etc);

• Collaborating and assisting in the management of assigned accounts, often with other internal department representatives and providing marketing support relating to cedents, insured and/or brokers;  

• Work alongside other Claims Experts, on both inwards claims handling and projects, especially during times of absence and when requested;

• Conducting claim audits and/or participating in active reviews of service providers when required and providing marketing support relating to cedents, and brokers;

• A developing ability to analyse loss and expense trends on product line business, emerging risks, and large losses; assisting in the development and implementation of plans to improve results;

• Anticipating client needs and expectations and delivering superior customer service;

• Working collaboratively with others within the claim department, particularly with other claim experts and those staffing the claim analyst or technical accounting unit, to ensure prompt turnaround and response to clients;

• Good organisational skills and ability to consistently meet deadlines.  High degree of accountability, both personally and within the team; 

• Contributing to the company’s international community of claims expertise by sharing knowledge and experience on a global basis;

• Keeping abreast of claim and industry developments/trends in order to maintain a high level of expertise;

• Participating in projects as required; and

• Excellent verbal and written communication skills.  At ease with presenting findings, ideas, and other information in front of a group. 

Required experience and competencies

 Experience

• Some previous experience of International Property and Casualty (re)insurance P&C claim handling experience, preferably complex claims;
• Ability to manage and organize and analyse data; and
• Handling of claims across international geographies a benefit 
  Personal Competences: 
• Superior claim knowledge and expertise 
• Acute focus on customer service  
• Good and developing persuasive skills
• Can engage with brokers, insureds and cedents at all levels to resolve most queries and/or determine if Senior Claims Expert involvement is required
• Can provide effective representation of SCOR’s interests in the market and engage appropriately with underwriters and other internal stakeholders
• Developing skills for communicating all trends and major claim for product lines within the business area 
• Exceptional team player
• Excellent verbal and written communication skills.  Able to write succinct and professional claims reports for appropriate internal audiences
• Ability to analyse data and information and use it as a basis for decisions and recommendations;
• At ease with presenting findings, ideas, and other information in front of a group
• Comfort level with technology 
• Holds self to account; owns the solution and takes personal responsibility and accountability
• Comfortable developing ability to hold challenging conversations, including 360 feedback, constructively critical and analytical
• Sets example of honesty, integrity, and respectfulness in all dealings
   
   Required Education

• University/College degree (or academic equivalent) or equivalent work experience

• Post-graduate degree and/or industry certification/designation a plus 

  Please note the grading , title and level of this role will depend on the experience and expertise of the successful candidate.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.