The City Manager oversees city operations, ensuring operational efficiency and compliance while managing teams across various functions. The role includes revenue management, risk management, asset oversight, and leadership of administrative tasks.
POSITION SUMMARY:
The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city. This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.
The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency
Requirements
ROLES AND RESPONSIBILITIES:
1. City Operations & Leadership
● Provide leadership and oversight for all functional teams within the city.
● Ensure seamless coordination across departments to achieve operational efficiency.
● Translate company strategy into executable city-level plans.
● Monitor daily operations and resolve cross-functional challenges.
● Act as the company’s representative for city-level engagements and partnerships.
2. Revenue, Portfolio & Risk Management
● Oversee city sales operations to drive lead generation
● Ensure adherence to approved acquisition processes, pricing models, and risk policies.
● Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
● Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
● Collaborate with risk and collections teams to minimize fraud exposure, delinquency, and losses.
● Review delinquency and recovery reports and implement effective recovery and portfolio optimization strategies.
3. Operations, Recovery & Asset Management:
● Oversee station officers and recovery operations to maintain portfolio quality.
● Drive recovery efficiency, ethical enforcement practices, and loss minimization in line with company policies and regulations.
● Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilization.
● Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
● Minimize asset downtime and operational disruptions across the city.
4. People Leadership, Administration & Compliance:
● Lead and coordinate city-level administrative and facility operations.
● Ensure accurate record-keeping, reporting, and operational documentation.
● Manage, coach, and develop team leads and staff across all functional areas.
● Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
● Ensure adequate staffing levels and support onboarding of new hires.
● Promote compliance with company policies, ethical standards, and operational procedures across all teams.
● Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.
5. Financial & Performance Management:
● Own city-level budgets and cost control initiatives.
● Monitor revenue, expenses, and profitability for the city.
● Track KPIs across teams under the city.
● Prepare and submit periodic performance and operational reports.
REQUIREMENTS:
● Bachelor’s degree in Business Administration, Operations Management, Finance, or related field.
● Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
● Proven experience managing multi-functional teams.
● Strong understanding of sales operations, credit risk, collections, and asset management.
Key Skills:
● Strong leadership and people management skills
● Excellent operational and analytical capability
● Ability to manage risk and enforce compliance
● Strong stakeholder management and communication skills
● Problem-solving and decision-making ability
● High level of integrity and accountability
KPIs:
● City revenue and portfolio growth
● Sales target achievement rate
● Portfolio at risk (PAR) and delinquency rate
● Recovery success rate
● Asset utilization and downtime
● Operational cost efficiency
● Customer satisfaction scores
● Compliance and audit outcomes
BenefitsBenefits
WHY YOU SHOULD JOIN US:
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate, talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- You would enjoy a comprehensive benefits package, including a competitive salary, health insurance, and exciting growth opportunities.
Similar Jobs
Artificial Intelligence • Information Technology • Professional Services • Consulting
Design and author original, competition-level math problems and rigorous LaTeX solutions across Algebra, Number Theory, Combinatorics, and Geometry. Evaluate AI-generated mathematical reasoning, identify errors or gaps, classify problem difficulty and domain, and contribute to benchmark development and reviewer collaboration. Contractor, remote, 20-40 hrs/week for three months.
Top Skills:
Latex
Fintech • Logistics • Transportation • Financial Services
The Recovery Officer is tasked with overseeing recovery operations, ensuring compliance with regulations, and managing a team of agents for vehicle repossessions.
Top Skills:
Fleet ManagementLogistics
Fintech • Logistics • Transportation • Financial Services
The City Acquisition Lead develops strategies to attract riders and drivers to Gigmile's platform, builds stakeholder relationships, and assesses acquisition metrics.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
