At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!
Currently, we are looking for a high-caliber individual to join as City Manager, London. The incumbent will lead the team to scale Lalamove and drive growth to achieve the ultimate goal of making Lalamove the leading intra-city delivery platform in the UK.
What you’ll do:
Operations Management: deploy and manage driver operations, customer service, sales operations and marketing activities based on Lalamove standards. Implement local and global initiatives and SOPs
Partnership Management: execution of regional and local partnerships to ensure consistent business user base growth at city level
Business Development: oversee the business development of the platform. Acquire users and grow the business. Develop and cultivate strategic partnerships with customers and other stakeholders. Work closely with marketing both online and offline, and actively take part in spearheading local strategy
Operations performance: identify and enforce best practices. Ensure high service standards are maintained across all operational metrics
Financial control: budget, forecast and align business needs with control of operating expenses
What We Seek:
Execution driven to implement and maintain strong business operations locally
Structured mindset to prioritize projects, initiatives, tasks and deployments in order to achieve operational excellence with a high level of efficiency
Data-driven to drive the local performance with objectivity using data and possess the ability to manage budgets and P&L and costs.
Integrity and leadership: to make the right decisions for the business, go the extra mile to grow user and driver bases locally and lead and motivate others
Strong communicator: to be able to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication between departments
What You'll Need:
Minimum Bachelor's Degree from a reputable university.
More than 8 years management experience in a start-up environment or similar industry (O2O / eCommerce/ logistics)
Strategic thinker, able to see the big picture and achieve goals by breaking down the process and making suggestions on how to improve the process necessary to drive the agreed strategy
Must act independently by taking initiative in projects, offer strategies
Proactive approach is essential to the success of this role
Proven track-record in Management skills in the UK
Exceptional communication and negotiation abilities with strong organizational skills and capacity to work under pressure
Strong alignment to our company's core values of passion, grit, humility and execution
