Channel Manager (Convenience) - National Accounts

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy (and the US).

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.  

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we’ll be happy to help.

What you’ll be doing

Reporting to the Head of National Accounts, this role is responsible for leading the development and delivery of the strategy, ‘go to market’ plans and team for growing Allwyn's retail footprint and business across existing Convenience & Forecourt Retailers, by providing clear direction, strong/proven leadership and motivation for the Senior National Account Managers, National Account Managers and National Account Executives, to achieve sales, profit and Good Cause contribution targets. 

• Develop and execute a compelling and innovative channel strategy for the Convenience and Forecourt sectors and ‘go to market’ plans in conjunction with the Head of National Accounts and other commercial senior leaders 

• Measure the outputs of your channel strategies and provide feedback on performance v’s revenue targets, budgets and KPI’s 

• Work with Commercial Finance and external customers to develop compelling investment/business cases for Exec/Board approval for key growth initiatives within the Convenience and Forecourt Channel 

• Secure new business opportunities within the designated channel and champion within Allwyn from planning to implementation. 

• Identify and secure new growth opportunities within the Convenience & Forecourt sector including but not limited to Q-Commerce, new ways to sell and innovation. 

• Be to internal voice for the entire Convenience and Forecourt Channel within Allwyn, championing your accounts at every opportunity 

• Proactive People & Commercial leadership to provide the Head of National Accounts with a strategic thinking partner. 

• Provide feedback and insight based on market and retailer analysis, to inform market changes, long term sector plans and account planning and to ensure that Allwyn’s retail strategy reflects the major market trends. 

• Lead complex customer negotiations across a broad range of senior internal and external stakeholders. 

• Lead, coach, manage and motivate a team of SNAM’s, NAMs and NAEs to deliver bespoke new business strategies 

• Provide clear guidance and direction to team members and be a role model, displaying a positive growth mindset at all times 

• Be the senior contact for Allwyn with the customers in the channel, and the point of escalation for key decision making. 

• Be solutions focussed and constantly search for growth opportunities 

• Data driven and commercially focussed to ensure all recommendations for investment have clear objectives and are measured in line with support functions to help inform future initiatives. 

• Proven experience of building and leading high performing teams with sustained levels of high engagement (ideally with experience of second line management). 

• Proven experience of leading large scale complex projects and a team and through a period of significant change and ambiguity, whilst maintaining engagement and delivery throughout. 

• Evidence of strong negotiating skills and experience of dealing with major multiple customers, E-Commerce and/ or 3rd parties. 

• Ability to be in the office 1 full day per week, each week and at short notice as the role requires it.  

• Demonstrable strategic agility and ability to convert insight into strategies and plans for the channel, as well as executing those plans. 

• Proven ability to manage multiple retailer relationships at director level. 

• Demonstrable knowledge of current and future technological developments for retail and their use. 

• Proven understanding of retailer needs, business strategy and operations. 

• Demonstrable knowledge of retailers’ competitors and Allwyn’s competitors. 

• Proven ability to manage retailer relationships at local, regional and national level. 

• Proven experience of successfully building and utilising business relationships and networks. 

• Demonstrable high level of knowledge of the retail marketplace. 

• Demonstrable knowledge and experience of the relevant retail channel. 

• Proven presentation skills. 

• Proven verbal and written communication skills including report writing. 

• Proven knowledge of sales impact analysis and achievement of Return on Investment. 

• Proven ability to successfully interact with and manage customers.  

• Demonstrable knowledge of revenue and cost. 

• Proven ability to analyse financial and business performance providing insight and recommendations to customers and decision makers.

• 26 days paid leave (plus bank holidays) 

• Annual bonus scheme 

• 2 x Life Days 

• 4 x Salary of Life Insurance 

• Pension: we’ll match your contribution up to 8.5% 

• Single Private Health Cover 

• £500 Wellness Allowance 

• Income Protection 

• Enhanced parental leave (maternity and paternity) 

• Eye Care, Dental and Cycle To Work schemes