Change Manager - Technology

Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

We’re hiring an Change Manager – Technology as part of our Technology team working on a hybrid basis from any of our main UK offices.

Role Purpose

The objective of this position is to design, lead and implement a comprehensive, end-to-end change management strategy and processes for the transition to a new technology support operating model.

The Change Manager Technology will also lead and implement the change management strategy and processes for the continuous improvement and change in the support model going forward e.g. by using more Artificial Intelligence and Tooling.

This role also encompasses all aspects of change management and communication required to ensure the successful adoption of emerging technologies such as Artificial Intelligence across the EMEA region.

Key responsibilities

• Design, lead and execute comprehensive end to end change management strategy and processes to achieve successful transition to new technology support operating model, emphasizing internal communication and employee engagement.

• Lead change impact assessment, collaborate with key stakeholders across different countries to understand the impact of change on their teams and tailor the project activities, accordingly, defining how dentsu can navigate the change successfully with all markets.

• Develop and implement comprehensive communication plan, and draft all communications to ensure consistent messaging at all levels of the organization

• Develop and implement a comprehensive training plan to support the transition to the new ways of working.

• Work closely with leadership in Technology, Business, Operations (COO), HR and Delivery to align the strategy with overall business objectives.

Skills/Qualifications 

•  Proven experience as a Change Manager or project manager, preferably within a technology or digital media environment, who has experience of navigating complex changes within a multi-market environment.

• Strong understanding of change management principles, methodologies, and tools.

• Excellent verbal and written communication skills to effectively convey change initiatives to all levels of the organization.

• Excellent interpersonal, and stakeholder management skills.

• Ability to lead cross-functional teams and manage stakeholder expectations.

• Ability to work effectively in a fast-paced, dynamic environment.

• Ability to work with a level of ambiguity within a business environment that is experiencing wider organisational changes.

• Strong analytical and problem-solving abilities.

• Skills in identifying, assessing, and mitigating risks associated with change initiatives.

• Familiarity with AI tools and technologies, such as machine learning algorithms, natural language processing, and data analytics.

• Certification in change management (e.g., Prosci, ACMP) is a plus but not a requirement.

• Commitment to staying updated with the latest trends and advancements in AI and change management.

What we offer

• This is a permanent role

• The team is based from any of our U.K offices and operates under hybrid working arrangements.

• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their best selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

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