Change Communications Manager - 12 month FTC

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We are seeking a Change Communication Manager who will play a pivotal role in rolling out a new collaboration and communication ecosystem. You will join us at the start of a 12-18-month programme that will deliver the change to all 19,000 colleagues across Howden globally.

Please note this role is initially structured as a 12-month Fixed Term Contract (FTC). You will be based out of our Central London office and follow a hybrid work pattern of being onsite 2-3 days per week on average.

Role Responsibilities:

• Communication Planning and Delivery: Work to plan and implement the change communication strategy and plan in collaboration with the Programme Director and the broader change management team. Create clear, compelling communication materials to support understanding and adoption of the new collaboration and communication ecosystem.

• Project Management: Own and manage the communication project plan, ensuring timely execution at both programme and local business levels.

• Metrics & Reporting: Develop SMART key performance indicators (KPIs) and establish tracking mechanisms to measure communication effectiveness.

• Solutions Expertise: Become a subject-matter expert on the new ecosystem, showcasing its capabilities and benefits in all materials created and delivered.

• Stakeholder Management: Collaborate with local internal comms teams, business leaders, and third-party comms agencies to establish and manage a change communication network.

Requirements:

• Previous experience in a similar change management role where you would have gained extensive experience in delivering comms for complex global change programmes. You must have exceptional communication skills, with the ability to craft clear, engaging content for diverse, global audiences.

• Experience with Microsoft 365 and Viva products.

• Hands-on experience in building SharePoint intranet sites and using Microsoft Viva products essential.

• Strong project management skills, with a focus on timely delivery.

• Strong relationship-building and empathy skills across all organisational levels.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)