Central Business Process BA Lead

At Capco, we specialize in management consulting and software development, partnering with leading international banks and insurance companies across Western Europe. Our innovative approach and collaborative culture make us the ideal place for professionals looking to make an impact in financial services technology.

Want to learn more about our culture and people? Visit us: Capco Careers Slovakia

• Prestigious Clients & Exciting Projects – Work with top-tier banks on transformation projects that redefine financial services.
• Continuous Learning & Development – Access to technical and soft skills training, professional certifications, and full access to the Udemy online learning platform.
• Flexible Work Environment – Work from our modern Bratislava office (Nivy Tower) or remotely from home.
• Attractive Benefits Package:
  ✅ Private health care & paid sick days
  ✅ 25 vacation days (regardless of age)
  ✅ Monthly cafeteria allowance (€50/month) or contribution to the 3rd pillar
  ✅ Fully paid meal vouchers
  ✅ Multisport card with employer contribution
  ✅ Smartphone with 1TB data + Laptop
  ✅ Relaxing office environment: Fresh fruit, game room (PS4, table football), pet-friendly space
• Well-being & Community Engagement – Join yoga lessons, mental health webinars, running challenges, sports activities, or participate in our volunteering days.
• Long-term career – Permanent employment contract with opportunities for career growth.
• The minimum gross monthly base salary for this position is from € 3,300. The final offer could be higher to reflect the candidate’s experience, skills, and overall fit for the role. Additionally, this position may also be eligible to receive a discretionary/variable bonus payment. Capco is committed to providing fair and equitable compensation to our people. Our compensation policies are designed to allow our people to progress through our defined salary range over time as they progress in their role.

Role purpose

Provide central quality assurance and constructive challenge for Value Stream acceptance criteria, UAT coverage and evidence across business-process, product, client-servicing and migration-related BRT scenarios. The role will not replace Value Stream SMEs. Instead, it will ensure that their acceptance criteria and evidence are sufficiently complete, clear, risk-based and relevant to end-to-end business readiness.

Key responsibilities 

• Own relevant Central scenarios
• Review and quality-assure acceptance criteria created or co-created by Value Stream SMEs;
• Check that criteria cover the complete business outcome rather than only individual system functions;
• Challenge missing:
• Process steps
• Business hand-offs
• Impacted departments
• Client outcomes
• Exceptions and reversals
• Migration and coexistence conditions
• Controls and reconciliations
• Review Value Stream LIAT evidence and assess whether it provides credible BRT coverage;
• Identify gaps, assumptions, dependencies and scope limitations;
• Coordinate cross-value Stream workshops and coverage-challenge sessions;
• Recommend whether residual gaps require:
• Additional evidence
• Targeted BRT
• A mitigating control
• Scope removal
• Formal risk acceptance
• Support the design of targeted BRT storyboards;
• Prepare scenario-level readiness conclusions for central governance.

Essential skills and experience

• Experience in banking transformation, migration or operational readiness;
• Broad knowledge of corporate or wholesale banking processes;
• Practical understanding of migration, cutover and coexistence impacts;
• Ability to understand end-to-end business processes across multiple Value Streams;
• Experience reviewing acceptance criteria, test coverage and business evidence;
• Ability to identify when criteria are ambiguous, incomplete or not sufficiently evidence-based;
• Confidence to challenge Value Stream SMEs constructively;
• Strong workshop facilitation and stakeholder-management skills;
• Clear and concise written communication.

Priority domain knowledge 

• Migration, cutover and coexistence;
• Corporate banking client servicing;
• Payments and operational processing;
• Operational resilience and recovery;
• Detailed expertise in every product is not required. The role must be able to recognise where specialist knowledge is needed and coordinate the appropriate Value Stream SME.