Casino Customer Relations Manager

Company Description

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a market leader in the gambling and financial trading industries with 7700 employees across 19 countries. Playtech delivers business intelligence-driven gaming software, services, content, and platform technology, making it a leader in the industry. To learn more about Playtech's company culture, visit https://www.playtechpeople.com/. 
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.
Ready to level up your career?

Join Playtech as a Casino Customer Relations Manager! We're seeking a dynamic individual passionate about the gaming industry and building strong relationships. As a CRM Manager, you'll drive feature adoption among licensees with engaging presentations, manage campaigns, and ensure flawless execution. Using a sales-driven approach and data insights, you'll highlight the value of our features. Bring your CRM expertise to life and create impactful results in our vibrant, innovative environment!

Job Description

Your influential mission. You will...

• Assist in planning, analysing, and optimizing CRM cycles.
• Develop and align CRM strategies with licensee needs.
• Engage licensees with persuasive sales-led approaches.
• Oversee the setup and configuration of marketing initiatives.
• Build and maintain strong relationships with licensees.
• Coordinate with product teams to understand business drivers.
• Lead quarterly client discussions to review and improve campaign performance.
• Collaborate with cross-functional teams on campaign objectives.
• Provide client and market feedback to inform product enhancements.
• Lead discussions with customers on existing projects.
• Analyse campaign performance using BI insights.
• Prepare and present data-backed performance reports.
• Identify opportunities to enhance offerings and improve builds.
• Work closely with licensees, set up and run analyses of their activities, and generate new ideas.

Qualifications

Components for success. You...

• Proven experience as a Customer Relations Manager in the online casino industry for a minimum of 3 years, managing customer accounts and lifecycle campaigns, delivering exceptional customer loyalty and experiences, and utilizing CRM tools.
• Have effective verbal and written communication skills, able to interact well with all levels of audience.
• Possess strong presentation skills to pitch key selling points of features, products, and content to operators.
• Have knowledge of Slots and Progressive games and what’s trending in the market.
• Are adept at managing back-end configuration tools and processes.
• Pay great attention to detail and can quickly assimilate, sort, and aggregate complex information.
• Have knowledge of the Casino customer and the European customer landscape.
• Exhibit creative thinking backed by analytical and problem-solving skills.
• Demonstrate strong teamwork, coordination, planning, and influencing skills.
• Are self-driven and able to work at a high tempo pace in a dynamic organization.
• Analytical skills to interpret data and derive valuable, actionable insights.
• Possess a strong sense of strategy and business acumen.
• Passion for doing the right thing and embedding a data-driven approach across the organization.
• Naturally curious and always eager to learn.
• Proven ability to push projects to completion.

You'll get extra points for...

• Familiarity with using technology to present, plan, and coordinate meetings effectively.
• Ability to influence and shape external processes to align with casino operations.
• Background in the gambling industry through a games / software provider company.
• Experience in UK and South American markets.

Thrive in a culture that values...

• Team Collaboration: We believe in working together to achieve common goals.
• Innovation: We nurture and promote creativity and innovation, encouraging diverse thinking.
• Growth and Development: We offer opportunities for professional growth and development.
• Inclusivity: We celebrate differences and encourage everyone to join us and be themselves at work.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance.

Additional Information

CASINO UNIT
Casino products are the flagship of Playtech's products, offering an industry-leading selection of online games and a state-of-the-art platform for seamless integration with our business customers' websites. We ensure to deliver a thrilling web experience content library that includes a slot, table/card, fixed odds games, and more. Some movie and entertainment brands we have collaborated with include DC, MGM, and NBC Universal. Casino Unit includes around 300 great employees in total across different countries, who build the most extensive games portfolio across the industry. 

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.