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Join FxPro Group: be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. BankPro is the latest in the group’s expanding financial enterprise, providing professional banking services with flexible and convenient solutions, alongside digital investment platform facilities.
As a Cards Operations Specialist, you'll be responsible for managing and overseeing the daily operations related to card services. This includes handling card issuance, transaction processing, customer inquiries and ensuring compliance with regulatory standards.
Responsibilities
- Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution
- Monitor daily card transactions, ensuring data accuracy and timely processing.
- Actively collaborate with service providers and strategic partners, fostering strong relationships to proactively identify and swiftly resolve discrepancies, ensuring seamless operations
- Provide technical support to customers on card-related issues, such as lost/stolen cards, fraud prevention, and transaction inquiries
- Collaborate with internal teams to ensure seamless integration of card operations with other banking services
- Maintain accurate records of all card-related activities, ensuring compliance with regulatory and audit requirements
- Work closely with third-party vendors and card networks to manage and resolve any operational issues
- Assist in the development and implementation of card-related policies and procedures
- Monitor and report on key performance indicators (KPIs) related to card operations, identifying areas for improvement
- Prepare and submit regulatory reports related to card operations
- Provide technical and operational training to customer support teams
Requirements
- Bachelor's degree in Finance, Business Administration, Engineering, or a related field
- 3+ years of experience in card operations or a related role within the financial services industry
- Strong knowledge of card transaction processes, including authorization, clearing, settlement, and chargebacks
- Familiarity with card payment networks (Visa, Mastercard, etc.) and related regulatory requirements
- Proficiency in using card management systems and mobile payment applications
- Excellent problem-solving skills and the ability to handle high-pressure situations
- Strong organizational skills and attention to detail
- Effective written and verbal communication skills
- Ability to work independently and as part of a team
- Proficiency in interpreting complex manuals and extracting critical requirements
- Experience with fraud detection and prevention in card services is highly desirable
- Experience in card acquiring will be an advantage
- Knowledge of SQL and core banking systems
- Certification in card operations or related areas is a plus
FxPro City of London, England Office
13-14 Basinghall street, London, , City of London, United Kingdom, EC2V 5BQ
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