Campaign Operations Associate

Job Description
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
As a campaigns operation associate at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.
We are seeking a skilled Campaign Operations Associate to manage, build and execute multichannel campaigns across our Customer Lifecycle. The Campaign Operations Associate will work closely with the Campaign Operations Manager, Comms Technical Lead and cross-functional teams across marketing, customer experience, content, customer support and product to deliver best in class CRM campaigns. This position provides a unique opportunity to operate in a start-up-like environment within the firm. We work in a hyper-collaborative way in which we value and expect the following behaviors:

• Put customers first.
• Value common sense and simplicity over complexity.
• Make decisions quickly and move nimbly.
• Celebrate diverse ideas.
• Succeed and fail together as part of a team.
• Owning the day-to-day tasks and proactively engaging with relevant squads by
• supporting and advising on CRM best practices.

Key Responsibilities

• Multichannel campaign management: build, set up, test, manage distribution
  schedules and analysing engagement metrics for CRM campaigns for all channels
  (email/SMS/Customer Notice/push/In-app)
• Manage real time-based comms within the CRM platform by managing and
  supporting different squads with the testing and execution.
• Ensuring data accuracy
• Coordinating with cross-functional teams.
• Optimising campaigns for customer engagement and retention
• Adhering to relevant regulations and controls
• Design and launch complex automated campaigns using our internal and external
  tools.
• Ensure projects and campaigns are delivered on time, while adhering to internal
  processes
• Play-booking and documentation, keeping in mind that the learnings from today will
  pave the way for growth.
• Supporting Customer Support with customer communications queries

Compliance/Control/Reporting

• Accountable for ensuring legal/compliance/risk and control requirements are met for
  all campaigns and appropriate approvals are obtained.
• Report and track campaign and channel performance and help to improve KPIs for
  all campaigns.
• Build and manage bespoke reporting and alerts.
• Proactive monitoring of deliverability and failed communications; escalating when
  necessary

Required qualifications

• BA/BS degree, ideally in marketing or business-related degree
• Analytical mindset with high attention to detail
• Self-starting attitude with good organisational skills
• 3 years' experience in email marketing, CRM, customer communications is
  preferable - ideally in highly regulated markets
• Experience in Retail Banking or the financial industry preferable
• Experience delivering, managing and optimising customer journeys and real-time
  communications.
• Proven experience in managing end-to-end campaigns development and execution
  within a fast-paced environment.
• Experience in delivering campaign testing & optimisation plans.
• Experience with lifecycle trigger automation and customer data segmentation
• Well versed using ESPs such as MoEngage, Mailchimp, Braze and Salesforce
  preferable
• Experience working in agile environment preferable.

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About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.