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As a Customer Service Finance Specialist intern, you'll manage cash collections, ensure deductions are processed effectively, and partner with sales on account ledgers.
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Responsible for supporting business applications with a primary focus on accounts payable, accounts receivable, general ledger, fixed assets, distribution and manufacturing. The BSA also works with functional owners in various areas such as finance, accounting, operations, customer service, and sales to help them implement sound business processes. BSA acts as a liaison between the technical team and functional users, gathers business requirements, provides analysis, develops project plans, drives projects, facilitates meetings, and develops functional specifications for the JD Edwards system and other systems around it.
Duties and Responsibilities
- Collaborates with functional owners to understand business needs and implement applications using the industry best practices.
- Carries out project coordination activities and acts as a liaison between the technical team and functional owners of the enterprise.
- Plans and manages small to large project initiatives to ensure goals and objectives are accomplished within the prescribed timeframe.
- Determines appropriate application solutions to business requirements and develops detailed design specifications that include appropriate input from developers and process owners.
- Participates in and contributes to all phases of system development, including requirements gathering, design, development, configuration, testing, deployment, and maintenance.
- Works with end-users, troubleshoots issues, provides ongoing production support, and collaborates with database administrators and programmers to apply patches.
Required Education, Knowledge, Skills, and Abilities
- Bachelor’s Degree in Information Systems, Computer Science, or a related discipline.
- Four (4) + years of experience working as a business systems analyst using JD Edwards.
- Strong knowledge of accounting functionalities, including AR, AP, GL, fixed assets.
- Fair knowledge of supply chain, order fulfillment, customer service, inventory, and warehouse management.
- Well-versed in configuration change management in a complex ERP environment.
- Ability to work well with team members in a collaborative fashion, fostering learning and knowledge sharing to complete projects, and equally able to work independently with limited supervision and project oversight.
- Experience working with complex global organizations, satisfying the needs of diverse users, and meeting competing and sometimes conflicting priorities.
Desired Skills
- Experienced user of standard desktop applications such as MS Excel, MS Word, PowerPoint, email applications (Outlook, G-mail), various browsers (Edge, Chrome).
- Solid communication skills. Be able to present a knowledgeable and confident presence when communicating with clients and colleagues.
- Desired: Bilingual, preferably Italian and/or Spanish
- Desired: Light experience with international companies and related knowledge of tax localizations.
- Desired: Experience in Service Desk functions such as Service Desk, analysis & resolution.
- Useful: Other ERP experience (Oracle SaaS, Oracle E-biz or others) in a financials capacity.
- Occasional travel is required.
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