Business Support Senior Administrator

Location: Bristol (Hybrid)

In this position, you’ll be based in the Bristol office for a minimum of 60% of the week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants’ deposits in accordance with legal requirements throughout the duration of a tenancy. Learn more about The Deposit Protection Service here.

We have an exciting and genuinely rare opportunity, as this role is available on a part time basis only. We’re happy for you to work between 20 and 22.5 hours per week, making this an ideal opportunity for someone seeking meaningful work alongside other commitments.

A role you will love

As a Business Support Senior Administrator, you’ll work at a strategic regional level within the DPS division, collaborating closely with teams across Operations, the DPS Contact Centre, Risk, Billing and the Financial Crime Unit. This is a varied and impactful role offering a high level of autonomy, where you’ll confidently manage your workload, meet deadlines, and work independently while contributing to the smooth running of the wider business. It’s well suited to an experienced administrator who enjoys responsibility alongside balance and flexibility.

Reporting to the Business Support Manager, you’ll manage escalated queries from the Administration Support Team, helping ensure work is completed in line with service level agreements. You’ll provide guidance and oversight to colleagues, prepare daily and weekly reports, check data accuracy, and support government and risk reporting. You’ll also assist with resolving system related issues by logging and prioritising incidents, keeping stakeholders informed and sharing key communications across the business.

Key responsibilities include, but are not limited to:

• Manage Subject Access Requests (SARs) and make sure they’re completed on time
• Providing clear and helpful responses to client and colleague queries, both written and verbal
• Maintaining up to date knowledge of Business Support Team processes and wider business procedures 
• Acting as a Business Continuity Champion or Deputy, ensuring all obligations are met 
• Working independently and confidently, even when deadlines are tight 
• Supporting risk management activity and contributing to ad hoc projects as required 
• Reviewing and improving processes to enhance efficiency and effectiveness across the team

Salary, location and hours

This hybrid role involves working 60% of your time in the office and 40% working from home, you’ll work between 20 and 22.5 hours per week, between Monday and Friday, no weekends. Starting salary is £26,000 pro rata, dependent on experience and interview performance. Candidates must live within an hour’s commute of our Bristol office (Bridgwater Road, South Bristol, BS13 8AE).

What will you bring to the role?

To succeed as a Business Support Senior Administrator, you’ll bring a proactive mindset, confidence in working independently, and strong attention to detail. You’ll be a dependable and trusted source of support for the wider team and motivated by the opportunity to make a positive impact, even within part time hours.

This role would suit someone returning to work, balancing other commitments, or simply looking for a high quality part time role with responsibility and purpose.

Here are other essential requirements:

• Strong attention to detail 
• Great knowledge of Microsoft Excel and Word
• Problem-solving mindset with the ability to offer solutions and recommendations
• Understanding of compliance and escalation procedures
• Excellent written and verbal communication skills, adaptable to various audiences
• Ability to build effective relationships with internal and external stakeholders
• Working knowledge of the Deposit Protection Service (desirable)

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub 

We’re unable to offer UK visa sponsorship for this role, so we’re looking for candidates who have the legal right to work in the United Kingdom.