Business Support Coordinator

The role / impact

As a Business Support Coordinator, you will provide high-level administrative support to our Executive General Managers and senior leaders, acting as a proactive partner who stays one step ahead to manage complex diaries and travel arrangements. Your work directly contributes to our purpose of making small business more efficient by reducing friction in our internal processes and empowering our leadership teams to focus on their core missions.

You will be a key player in orchestrating work across different business areas, identifying opportunities for process improvements, and delivering changes that help our teams thrive. By managing essential tasks like expense claims and event coordination with exceptional accuracy, you ensure that our leaders are well-supported and that the broader team remains connected and productive in a fast-paced environment.

The team / how they connect

You will join a collaborative community of Business Support Coordinators who work together to ensure consistency and efficiency across the global business. This team thrives on sharing learnings and replicating best practices to support our senior leadership and wider departments. By acting as an internal liaison, you will help bridge the gap between various functions, fostering a culture of high performance and mutual support.

The team is currently working on / Initially, you will focus on

• Coordinating the annual events calendar in partnership with Executive Assistants to ensure strategic alignment across the leadership group.

• Streamlining the onboarding process for new employees to create a welcoming and efficient start for every new team member.

• Driving process change and improvement initiatives from concept through to delivery to enhance global ways of working.

• Managing and facilitating business-critical issues by prioritising conflicting needs with a focus on follow-through and detail.

Where and how you can work

Xero supports a hybrid working model that balances the flexibility of remote work with the value of in-person connection.

Here are some of the things we are looking for

• You bring significant experience supporting senior leaders and possess the high level of integrity required to handle confidential information.

• Your ability to build effective working relationships at all levels of an organisation helps you navigate a global business with confidence.

• A background in project or operations coordination allows you to manage multiple tasks and facilitate complex scheduling across various time zones.

• You possess a flexible mindset and thrive when supporting others to be their best selves, often anticipating needs before they arise.

• Proficiency with digital tools, particularly G-suite, is a welcome addition to your toolkit for managing daily administrative tasks.

• You have a natural inclination for continuous improvement and enjoy documenting processes to help teams work more effectively.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.