Business Support Coordinator | Mayfair

Who are we

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to hire a Business Support Coordinator to join our Mayfair Lettings team.

Role:

The Business Support Coordinator will play a crucial role in maintaining efficient office operations and supporting the team to deliver exceptional service. The role requires clear communication, collaboration, and a positive attitude towards change, embodying Knight Frank's values and passion for property.

Responsibilities:

• Assist with answering incoming calls, champion the customer experience, and post good news stories on Yammer.
• Create and maintain new property activity records, ensuring all information is up-to-date.
• Order and process land registry title checks for new properties.
• Update records with information from market appraisal checklists.
• Create and manage template letters and forms, including marketing recommendations and terms and conditions.
• Ensure hub records are accurate and maintained, including updating pre-appraisal information.
• Assist in the KYC/CDD process for clients and counterparties and collect necessary documents prior to marketing.
• Ensure compliance with best practices and correct naming conventions on all property files.
• Organize and maintain G:drive and prepare reports for weekly/monthly meetings and ad hoc requirements.
• Code office invoices, create purchase orders, and process goods receipts accurately.
• Monitor management reporting tools like Working Life & Power BI, ensuring compliance with clear desk, storage, and GDPR protocols.
• Manage new starters' induction, onboarding, and leavers' processes, including ordering equipment and setting up logins.
• Support the team with training, holiday/sickness records, expense submissions, and ensuring adequate office cover.
• Arrange and manage property listings, descriptions, EPCs, photos, and floorplans, updating as necessary.
• Organize local office events, create marketing assets, adhere to marketing deadlines, and ensure the office adheres to central guidelines.

Key Experience Required:

• 2 years+ experience in a similar admin role
• Strong IT Skills - Microsoft Office
• Knowledge of the industry is a bonus

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.