Operations Coordinator | Hampstead

Who are we

At Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to hire an Operations Coordinator to join our London Sales department.

Why Knight Frank?

Role:

The London Residential Sales division are looking to recruit an Operations Coordinator for our Hampstead office to assist with front of house duties and support the sales teams across the London office network. You will report into the lead of the Operations team, with day-to-day input from the Sales Office Heads.

Responsibilities:

• Greet and assist customers, offering refreshments and handling enquiries.
• Answer calls for sales and lettings, taking messages and providing support.
• Manage and label property keys, ensuring proper organisation.
• Maintain a tidy office and reception area, preparing the boardroom for meetings.
• Support marketing efforts by creating mailers, brochures, window cards, and pitching materials.
• Arrange and upload EPCs, photos, and floorplans while updating property listings.
• Provide property information for regional publications and marketing campaigns, ensuring GDPR compliance.
• Assist with property listings by creating records, ordering land registry checks, and registering new instructions.
• Generate sales invoices, template letters, and forms while ensuring adherence to best practices.
• Support client due diligence, anti-money laundering processes, and correct naming conventions for property files.
• Assist with tenancy administration, KYC checks, and compliance audits.
• Prepare office reports and meeting documents, ensuring accurate data and adherence to best practice standards.

Key Experience Required:

• Prior experience in a business support, administration or front of house role (preferred but not required).
• Flexibility, adaptability and a co-operative attitude.
• Excellent organisational skills and diary management.
• Excellent standard of English grammar and spelling.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.