Company Description
Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.
As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.
Job Description
Business Support Associates (BSA) provide the highest level of customer service to our contractors, PMO partners and internal teams. They are the contractor’s sole point of contact during the onboarding process ensuring both Allegis Global Solutions and Client onboarding requirements are fully completed for all candidate’s before starting their assignment. Once onsite, managing any queries, mid contract changes, extensions and offboarding, whilst adhering to operational compliance. They remain in regular contact with their stakeholders, working in partnership to achieve the strategic goals of the business.
Business Support Associate’s execute a range of background checks, liaising with third parties to ensure completion in a timely manner. They manage and resolve any discrepancies identified during the onboarding process. The BSA reports directly to the BSM.
Key Responsibilities:
• Delivers a high level of customer service to both internal and external customers
• Acts as sole point of contact, within the Field Support Group, for all contractor queries and proactively seeks solutions, escalating where appropriate
• Responsible for data entry, validation of data and integrity for all information entered into Allegis Internal systems
• Responsible for the updating and maintenance of contractor records on Allegis Internal systems
• Supports/partners with Time & Expense Associate with the Adjustment process, contacting external stakeholders where required
• Develops strong relationships with PMO partners and peers in other departments to support the strategic aims of the business
• Work in partnership with Time & Expense Associates to resolve internal business queries
• Support the Time and Expense Associate and PMO with ad-hoc reporting, as required
• Understands and applies legislation effecting the business and contractors, managing change in line with legislation
• Understands right to work requirements and restrictions, applying working knowledge applicable contractors
• Advises PMO and contractors on policies, compliance, and any other information that affects the business and/or the individual
• Completion of candidate background checks including but not limited to, referencing, criminal, education, employment and credit checks
• Adhere to Client and internal on-boarding requirements
• Issue contracts to candidates in line with internal and client procedures
• Audit and administration of provided documents to ensure they meet internal policies
• Conduct peer to peer audits on compliance packs
• Attend periodical internal training sessions on compliance matters and legislation
• Responsible for the updating of contractor onboarding status to PMO
• Develops strong relationships with peers in other departments and PMO to support the strategic aims of the business
• Complete ad hoc projects and duties as requested by manager
Qualifications
• Natural team player
• Customer focused, helpful and willing to support at all times
• Understanding of the principle for providing excellent customer service
• Acts with self-confidence, decisiveness and integrity at all times
• Resilient and composed
• Leads self and others, able to inspire
• Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally
• Ability to work under pressure, manage high workloads whilst maintaining ability to organise and prioritise
• Excellent attention to detail and accuracy skills
• Previous working knowledge of Microsoft and Oracle packages
• Previous experience of working within an office or administration
• Good communication skills – must be able to build both local and remote working relationships
• Knowledge of onboarding and screening processes, visa requirements and recruitment laws, preferred but not essential
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.
