Business Support and Sales Administrator
Location: Wing Water Treatment Works, Rutland
Salary: £28,500 per annum
Permanent
This role supports a 7-day-a week operation on a shift rota and will include working weekends and bank holidays.
AVH Parks Ltd, part of the Anglian Water Group, manages 14 parks across the East of England and East Midlands, offering outdoor recreation, leisure, activities, events, and commercial services.
The Business Support and Sales Administrator plays a key role in supporting efficient office operations, delivering exceptional customer service, and contributing to sales and revenue generation across AVH Parks’ services.
The post holder provides administrative support, manages customer enquiries, supports booking and sales processes, and ensures smooth front‑end service delivery. Working as part of the Business Support & Sales team, the role contributes to a customer‑focused, commercially minded culture across AVH Parks.
What will you be doing:
Provide administrative support through tasks like data entry, document preparation, reporting, and general office duties.
Handle financial processes such as billing and invoicing, maintain accurate records and systems, support internal communications and scheduling, and providing meeting minutes
Deliver outstanding customer service at all times, ensuring high levels of satisfaction
Support sales by handling enquiries with a solutions-focused approach and promoting services across multiple offerings. Identify upselling and cross-selling opportunities, track leads and conversions, and assist with campaigns and promotions.
Manage the full customer journey from initial contact to post-booking, and produce sales reports as needed.
Provide excellent customer service by responding promptly and professionally across multiple channels (phone, email, chat, and social media).
Offer accurate information about activities, events, and bookings, while supporting customers through the booking process, including changes and payments.
Engage proactively on social media to promote experiences, and maintain a consistently positive and professional attitude.
What does it take to be a Business Support and Sales Administrator
Excellent customer service and communication skills
Strong organisation and multitasking
Good IT proficiency (Microsoft Office, CRM, booking tools)
Ability to work proactively and take initiative
Accuracy and attention to detail
Experience in cash handling or billing
Problem-solving abilities
Experience in leisure, hospitality, tourism
We invest in our people - as a valued employee, you’ll be entitled to:
Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
26 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.
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