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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Job Title
Business Systems Partner
Department
Business Systems
Location
Milton Keynes/London
Summary
As a Business Partner you will be a key liaison between the Business and our Group IT function, ensuring applications are implemented in alignment with the Group’s strategy, ensuring that the business can make best use of any application.
Key Responsibilities
- Provides relevant management information to senior managers
- Deliver essential support for projects that utilize Acturis as a back-office system
- Evaluate the impact of Acturis upgrades on users and agree activation tasks with the Applications Manager
- Translate Acturis upgrade changes into user-friendly guides and provide training to Super Users, as and when required
- Maintain accurate system configuration records, in line with changes made
- Evaluate existing business processes and seek areas to improve operational efficiency including the introduction of automation and workflows
- Gather feedback and development suggestions from users and feedback to Acturis
- Share knowledge on best practice hints & tips with super users
- Support QA test team on creation of test scripts.
- Support the internal Acturis helpdesk, providing 2nd line support ensuring that items are logged and resolved in a timely, priority-based manner
- Escalate queries and issues to line manager or second line colleagues, as appropriate
- Identify trends in items raised and assess whether they are the result of a wider issue, a training need or a development suggestion for Acturis
- Provide assistance to the document templates team.
- Help mentor other team members in Acturis
Knowledge
- 5+ years Acturis experience essential
- Understanding of the organisation and the sector it operates in.
- Knowledge of Broking Applications within the Specialty processing area.
- Understanding of legal and regulatory requirements within the world of insurance, for example GDPR, FCA, TCF & DORA desirable.
Skills
- Excellent communication skills (written and verbal)
- Ability to translate technical requirements to the business
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Strong negotiation skills
- Confident dealing with varying levels of stakeholders
- Excellent skills in MS Office Products
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent