Business Operations Specialist

About Octopus Electroverse

We’re making electric vehicle charging as smart and as simple as possible, by building the giant, virtual charging platform of the future.

In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 900,000 connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more. 

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging. 

About the role

We’re looking for a talented Business Operations Specialist to join the Octopus Electroverse for Business team, to offer next-level customer service and support our business customers in their transition to sustainable energy. 

We’re growing fast at Electroverse, and this a new role to help support the existing business platform and support in the launch of a new product and market expansion. 

This role is unique and dynamic—you're building everything from the ground up, and your contributions will directly shape the future of the company!

What You'll Do...

• Support Clients: Provide exceptional support to both new and existing clients, ensuring their needs are met and they have an awesome experience.
• Operationalise: Play a pivotal role in helping us grow by developing and implementing robust processes from scratch that drive outstanding client service.
• Vetting & KYB Checks: Handle the vetting of new sign-ups and conduct Know Your Business (KYB) checks to ensure compliance standards
• Collaborate Across Teams: Work closely with our product and tech teams to address user requests and share feedback, making sure our products evolve to meet client needs.

What You'll Need...

• A genuine passion for delivering awesome client  experiences and driving sustainability
• Comfortable speaking with businesses, from large clients to small enterprises 
• Fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to
• You thrive in a fast-paced environment and can manage multiple priorities 
• A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement
• A knack for getting in the detail and a desire to see things through to completion
• Experience working in Operations in a high-growth company is desirable
• Able to thrive in ambiguity and take a structured approach to problem solving

If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.