What you can expect
In this role, you will be at the center of aligning sales strategies with business objectives. You will drive revenue forecasting, reporting, and ensure data integrity across the Online organization. You can expect to collaborate with leaders across Sales, Marketing, Product, Finance, and Operations. Additionally, you will optimize processes and build scalable programs that directly impact growth and retention. The position offers the opportunity to influence high-level decision-making in a dynamic, global environment.
About the Team
The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships.
Responsibilities
Leading forecasting, budgeting, and P&L alignment in partnership with FP&A and Online leadership.
Building executive-ready QBRs, Board materials, and strategic narratives that inform decisions and highlight risks/opportunities.
Analyzing MRR, churn, CAC/LTV, funnel performance, pricing, and customer behavior to surface actionable insights.
Partnering with Product to tie roadmap initiatives to clear KPIs, ROI, and customer impact.
Improving online conversion, onboarding, retention, and upsell through data-driven lifecycle insights.
Owning and enhance Salesforce data governance, KPI dashboards, and reporting frameworks.
Driving cross-functional alignment on Go-To-Market programs, launches, and operational processes.
What we’re looking for
10+ years in Business Operations, Revenue/Go-To-Market Ops, Strategy, Product Ops, or Analytics (SaaS/eCommerce experience ideal)
Have excellent communicator with proven ability to create clear, compelling executive narratives.
Have advanced SQL skills and experience with BI/CRM tools (Salesforce, Tableau/Databricks).
Have extensive cross-functional partner who thrives in dynamic, ambiguous, high-growth environments.
Be strategic thinker and data-driven operator with exceptional business acumen who communicates clearly, brings structure to ambiguity, and balances long-term strategy with day-to-day execution.
Salary Range or On Target Earnings:
Minimum:
$97 600,00Maximum:
$225 700,00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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