At Ophelos, we believe in a different way to deal with debt. One that puts empathy and understanding front and centre, approaching our customers as individuals — no matter what they’re going through.
For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities.
That’s why we’re taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base.
Since our launch in 2021, we’ve worked with some of the UK’s leading companies, including Octopus, Scottish Power and Philips — helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe’s biggest credit management service and have begun the next phase in our growth — expansion into 17 European markets over the next two years.
The Role - Business Operations Lead
Here at Ophelos we use cutting-edge AI and a customer-first approach to get people debt-free and organisations paid back. We are on an accelerated journey to roll out our products to 17 European countries - enabling us to support the financial health of millions of people
As we move into our next phase of growth we are on the hunt for a Business Operations Lead. This is a pivotal role, reporting directly to the COO, focused on optimising processes, driving cross-functional collaboration, and supporting senior leadership in driving business growth.
This role offers unique exposure to all aspects of building a fast-growing AI company. It will also involve mentoring, fostering growth and innovation throughout teams.
In this role, you’ll get to:
- Shape and execute both day-to-day operations and long term strategic initiatives at Ophelos.
- Identify inefficiencies and implement solutions - crucial to success as we rapidly expand.
- Partner closely with various departments and team members, acting as both a bridge and guide to drive company wide metrics.
- Problem solve - getting your hands dirty while enabling others so you don’t repeatedly fix the same problems. Ruthlessly prioritising and targeting the work with the biggest bang.
About you
We believe that no one is the finished article. However, some experience in the following is important for this role:
- You have demonstrable experience in solving a myriad of problems at start-up(s), regardless of industry (the more hands on the better).
- You have excellent communication and interpersonal skills that allow you to liaise with diverse stakeholders.
- You’re highly organised and detail-oriented, with a focus on delivering high-quality results.
- You’re highly adaptable and able to operate happily where others are blocked by grey.
- You have a team first ethic with a want to mentor and develop others.
Benefits
We are continually evolving our benefits package at Ophelos. We currently offer:
- Private healthcare through Vitality
- £500 L&D budget
- Cashback on costs of the dentist, opticians and more
- 25 days holiday
- Flexible Public Holidays (decide when to take time off)
- 20 days Work From Abroad allowance
- Free access to counselling sessions through our EAP
- Hybrid Working arrangement - work two days from the office
- Cycle to work scheme
- Company pension
At Ophelos, we are dedicated to ensuring that every candidate has an equal chance to succeed. If you need specific adjustments during the hiring process please let us know.
Here at Ophelos we are committed to pay transparency. That's why we share the salary range with every job posting.
Salary Range
£60,000—£70,000 GBP
Ophelos launched in June of 2021 and is backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. Our team has team pioneered innovative products and built successful businesses across the intersection of enterprise & financial technology, artificial intelligence and academia, including companies like Monzo, Google, Oracle, ASAPP, IBM and more, and academic institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.
Our Values
Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.
Obsess over Customers & Clients – We prioritise our customers and clients, finding solutions that benefit both. Compassion, empathy, and respect underpin every interaction and decision we make.
Feedback is a Gift – We give honest feedback, ensuring we are sensitive in our delivery, and mindful of how different people like to give and receive feedback.
Be Selfless, Act Autonomous – We empower each other to make decisions, both practically and emotionally. We give each other freedom, because we know we can rely on each other.
Move with Courage & Urgency - Prioritise action, especially when the decision is reversible. Experiment and deliver fast, and take pride in the quality of our work.
Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values.
GDPR Notice
When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos (“Controller”), which is located at 1 Finsbury Ave, London EC2M 2PF and can be contacted by emailing [email protected]. Controller’s data protection officer is Paul Chong, who can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under . You can obtain a copy of the standard contractual clauses by contacting us at [email protected].
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
Top Skills
Ophelos London, England Office
9 Appold Street, Liverpool Street, London, United Kingdom, EC2A 2AP
