Business Intelligence Analyst

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Business Intelligence Analyst

Are you passionate about data, technology, and delivering impactful insights, do you enjoy improving decision making and stakeholder engagement? If so, we would love to hear from you.

Contract type Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: Circa £43,000

Location London

Reporting to BI Technical Manager

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

As a Business Intelligence Analyst, you will play a crucial role in helping to develop and support reporting and data requests across the organisation to improve decision-making and stakeholder engagement. With a new data strategy project underway, we’re looking for someone with a strong understanding of the latest technology in Azure, specifically Power BI, to help drive insightful, data-driven decisions across the organisation.

You’ll collaborate with teams to resolve issues, find solutions, and enhance our reporting systems to support both internal stakeholders and business operations.

Key responsibilities

• Understanding business needs and converting the stakeholder requirements into robust technical solutions.

• Gathering and developing reports in Power BI in collaboration with the business.

• Maintaining standards and documenting any development work that is done.

• Building and maintaining relationships with a full range of internal stakeholders to enhance and maximise the provision of solutions.

• effectively sharing knowledge and training other team members on new features in Power BI. This ensures that the team stays updated with the latest functionalities and can leverage them for better reporting and data analysis.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Having experience in implementing and managing Power BI semantic models

• Experience in building applications using Microsoft PowerApps.

• In-depth knowledge with core Azure services (e.g., Azure Virtual Machines, Azure Storage, Azure SQL Database, Azure DevOps Services, Azure App Service)

• Understanding of building automation using Microsoft power automate

• Experience in querying and analysing data by using Structured Query Language (SQL) and Data Analysis Expressions (DAX).

Desirable Criteria

We would also like you to have the following skills:

• A collaborative team player who enjoys helping people get the information they require.

• Having great attention to detail to ensure the right solution is delivered and is accurate.

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days

• Generous pension

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

• Employee Assistance Programme

• Extensive opportunities for personal and career development

• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London

• Extensive Well-being resources including on-site therapists (London office only)

• Beautiful and bright London office looking over the Thames and near to mainline stations

• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! 

How do I apply?

• Please upload your CV, which should highlight relevant skills and experience and explain any gaps in your working life.

• Use the supporting statement box to demonstrate how you meet the minimum criteria.

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.   

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [email protected] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

• LinkedIn: Financial Ombudsman Service

• Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!