Business Incident Manager

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

This role will support Business Incident Management across the UK business, ensuring incidents are identified and escalated appropriately, the right stakeholders are engaged, incidents are contained, recovered, and control improvements are delivered.

This is a 12-month Fixed Term Contract

What you’ll do

• Conduct Business Incident Management across the UK business - including stakeholder management across all levels;

• Work collaboratively to oversee Business Incident Management across the UK business - linking in with key business stakeholders as required;

• Analysis of incidents to identify potential opportunities for improvement and to develop new controls and implement change;

• Produce regular and accurate reporting and MI to enable decision making around control improvements;

• Undertake regular RCA on business incidents, identifying opportunities for improvement;

• Take an active role in the monthly Root Cause Analysis Forum;

• Deputise for the Head of Business Incidents and Controls when required.

What experience you need 

• Working knowledge of incident management / loss events / ITSM processes and methodologies. Note: other risk / audit experience will be considered - such as complaints management

• Experience in understanding and applying risk management or controls / process improvement

• Experience operating in a regulated environment

What could set you apart

• Exceptional stakeholder management skills

• Strong analytical skills

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
 

Primary Location:

Function:

Schedule: