Business Improvement Manager

Job Description

Are you ready to apply your expertise in leading and shaping business processes?

This is an exciting opportunity to lead, design, and implement business process improvements within the LEGO Group, with a dedicated focus on Digital Consumer Engagement (DCE).

Please note: The position will be based in our office in London and will follow a hybrid working model with 3 days in the office and up to 2 days working remotely. Relocation support is not offered for this position.

Core Responsibilities

• Drive and lead a range of process improvement initiatives across the DCE organisation, aiming to enhance the consumer experience, increase operational efficiency, and/or reduce costs.

• Use a data-driven approach to identify, prioritise, and measure the impact of improvement opportunities.

• Develop and supervise project plans, manage dependencies and risks, and ensure consistent communication with crucial team members.

• Champion a culture of continuous improvement by sharing methodologies, tools, and knowledge to inspire mentality shifts across the organisation.

Play your part in our team succeeding

The Business Improvement team acts as a global centre of excellence, dedicated to continuously improving both customer journeys and internal business processes. Our mission supports the DCE strategy of building direct and lasting relationships with our consumers.

It’s incredibly rewarding to be part of a team that truly makes a difference—not only enhancing the experiences of both children and adults who engage with our brand, but also improving the day-to-day work lives of our colleagues. The diversity, global reach, and meaningful nature of our work make every day dynamic and fulfilling. We operate in a high-trust environment that celebrates collaboration and values cultural differences.

Do you have what it takes?

• Demonstrated experience in a continuous improvement role within an office/white-collar environment, including root cause analysis, end-to-end journey mapping, group facilitation, and implementation of enhancements

• Strong analytical skills with the ability to use data to assess and quantify both input and outcome metrics of improvement initiatives

• Excellent communication and stakeholder management skills, including experience engaging with senior leaders

• Lean Six Sigma or equivalent continuous improvement qualification (highly desirable)

• Hands-on experience with Agile backlogs is a strong advantage

• Project management experience is a plus

• Experience working for/with well-known consumer brands, preferably in digital marketing environments.

• Experience working in digital marketing and/or ecommerce teams managing front-end customer journeys

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.