Business Director

Business Director

Reporting to: Client Service Director / Head of Account Management

About DDB Remedy:

We strive to be the most innovative and inspiring creative healthcare agency in the world, making things happen.

Through deep partnerships, smart strategy and applied creativity, we create exceptional experiences and communications. We make meaningful change in healthcare happen.

Our ethos? It Happens Here. It’s our promise, our challenge, and our invitation.

And if you’ve got potential to unlock, talent to unleash, and a desire to wow clients, we want to make it happen.

DDB Remedy. It Happens Here.

The opportunity:

We are seeking a highly experienced and dynamic Business Director to join our senior leadership team and oversee a portfolio of high-profile, strategically vital accounts. With your entrepreneurial spirit and deep industry expertise, you'll lead transformative healthcare communications that set new benchmarks for excellence. As a strategic client partner and consultant, you'll drive client strategy, acting as the pivotal link between clients and the agency to ensure work is strategically aligned, creatively daring and impeccably executed. You'll adeptly manage complex, multi-stakeholder projects, delivering innovative solutions that enhance client satisfaction and propel agency growth. 

In this high-level position, you'll have significant influence over the agency’s strategic direction, client relationships, and long-term business success, ensuring the agency maintains its reputation as a leader in creative healthcare solutions. As part of this role, you'll inspire and mentor a team, cultivating a culture of collaboration, innovation and excellence. This is a unique opportunity to shape client strategy, spur business growth, build enduring partnerships and elevate the agency’s reputation for delivering outstanding results.

About you:

As a Business Director, you are a strategic leader and trusted advisor known for fostering high-level client partnerships and delivering transformative solutions. You excel in navigating complex client needs, overcoming challenges, and consistently achieving exceptional results. With substantial expertise in healthcare communications, you lead integrated, multi-channel strategies with an emphasis on creativity, quality and strategic coherence.

Confident and seasoned, you guide senior clients through challenges, manage substantial budgets and motivate cross department teams to produce impactful, innovative work. Commercially savvy and entrepreneurial, you adeptly balance client needs with agency objectives, identifying opportunities to add value, optimise processes and drive growth. As a leader, you promote a collaborative environment where talent flourishes and excellence is the norm. Above all, you champion creativity and innovation, leading by example to enhance the agency’s reputation and success.

 What you’ll bring:

• Extensive experience in senior account management, with a proven track record of managing senior-level client relationships and driving business development
• Significant experience in leading integrated, multi-channel solutions and strategic initiatives for global clients
• Deep expertise in healthcare communications and creative solutions that drive business impact.
• Strong understanding of pharmaceutical business strategy, marketing, and communications to help clients achieve long-term goals
• Expertise in managing P&L and financial performance for large, complex accounts
• Exceptional strategic and creative leadership abilities, inspiring teams to deliver innovative solutions
• Outstanding communication and presentation skills, able to influence senior stakeholders and build strong client relationships
• Strong business acumen and commercial insight, focused on driving growth and profitability
• Passion for mentorship and team development, fostering a culture of collaboration, innovation and excellence
• Highly organized and adaptable, thriving in fast-paced, high-pressure environments while maintaining
• focus on long-term goals
• A challenger, entrepreneurial mindset focused on driving innovation and delivering solutions to address clients’ business challenges effectively
• An experience and appetite to adopt AI into your and your team's daily practices, leveraging technology to enhance efficiency, creativity and output

What we’ll need you to do:

Strategy leadership & client partnerships

• Lead and oversee high-value, strategically critical client relationships as the primary contact and trusted advisor for senior stakeholders, building enduring partnerships at the highest level
• Act as a strategic business partner, offering expert counsel on creative strategy, brand lifecycle strategy, and healthcare communication solutions
• Develop a deep understanding of client businesses to craft strategic plans and initiatives that drive impactful outcomes and exceed expectations
• Ensure all work aligns with business objectives, delivers measurable results and fosters long-term growth
• As the principal client advisor on major workstreams, help them navigate complex challenges and ensure that the agency delivers solutions that drive impactful business outcomes
• Lead senior-level client meetings, presenting strategic and creative solutions while refining client vision and ensuring alignment
• Anticipate complex client needs and deliver proactive, forward-thinking solutions to address challenges and drive success
• Cultivate and nurture high-level executive relationships to drive growth, retention and long-term partnerships

Project management and delivery

• Lead the execution of strategic project planning to ensure long-term success and position the agency for success and growth
• Oversee the delivery of complex, high-value projects, providing input on timelines, budgets and resources to maintain quality standards
• Collaborate with strategic, creative, and project management teams to ensure the right talent and environment are in place to produce outputs that exceed expectations and deliver measurable results
• Ensure deliverables meet quality, consistency, and alignment with client objectives and strategic goals

Financial and commercial responsibilities

• Take full ownership of the P&L for all accounts under your leadership, driving sustained growth and profitability while ensuring financial health
• Strategically monitor account and project profitability, proactively addressing financial challenges to maintain strong performance
• Lead and oversee the creation, management, and approval of budgets, timelines and client forecasts, ensuring accuracy and accountability through close collaboration with the project management team
• Conduct financial health checks, month-end reporting and forecasting in collaboration with the Senior Management Team, ensuring all financial objectives and deadlines are met
• Identify and implement opportunities for operational efficiencies and cost-saving initiatives, optimising processes to maximise value for both clients and the agency without compromising on quality

Business development and growth

• Drive significant account growth by identifying and capitalizing on strategic opportunities, deepening client relationships and increasing revenue streams
• Drive account growth by identifying strategic opportunities, deepening client relationships and increasing revenue
• Lead business development objectives, aligning with the agency’s growth strategy and expanding into new client teams and organisations
• Partner with senior leadership to create and deliver persuasive proposals and pitches, fuelling agency growth
• Develop compelling proposals and lead pitch presentations to prospective clients, ensuring seamless execution
• Collaborate on the agency’s vision, identifying opportunities for diversification and innovation
• Enhance operational efficiency and client experience by developing best practices and new initiatives
• Promote DDB Remedy’s ethos of “It Happens Here,” fostering creativity, inclusivity, and innovation
• Serve as a senior agency ambassador at industry events, conferences and client functions - enhancing the agency reputation and visibility
• Work with senior leaders to develop long-term growth strategies and set ambitious targets

Team leadership and development 

• Lead, inspire, and mentor a diverse team of Account Directors, Managers and Executives, fostering professional growth and high performance
• Build a collaborative, high-performing culture that aligns with agency values
• Cultivate a collaborative, high-performing culture that aligns with agency values by creating a nurturing and inclusive environment
• Foster an environment where our Four Freedoms thrive (Freedom to Fail, Freedom From Fear, Freedom From Chaos, Freedom To Be)
• Promote innovation and strategic thinking, encouraging the team to push boundaries, embrace new ways of working and achieve their highest potential through accountability and growth
• Serve as a role model for leadership, accountability and operational excellence
• Conduct performance reviews, provide constructive feedback, identify growth opportunities and develop tailored development plans for team members
• Delegate and oversee tasks to ensure timely, budget-conscious and high-quality delivery
• Act as an escalation point, efficiently resolving challenges while maintaining strong team and client relationships
• Embrace DDB Remedy’s ethos of “It Happens Here”, fostering creativity, inclusivity and innovation

Agency Leadership

• Take an active role in shaping and executing the agency’s vision, mission and cultural direction, driving initiatives and actions that ensure alignment with business goals and values
• Engage proactively in initiatives and projects that optimise agency processes and ways of working, continuously seeking improvements and building efficiencies
• Serve as custodians of the agency culture, coaching, inspiring and mentoring not only their teams and the CP department colleagues, but colleagues from across the agency, fostering an environment of growth and inclusivity
• Share knowledge and best practices to elevate the entire department, collaborating with peers to enhance the collective capability and success of both the department and the agency
• Advocate for a culture of continuous improvement, encouraging innovation and strategic thinking to propel the agency forward

Champion creative excellence

• Drive bold, innovative creative solutions that deliver strategic and commercial impact
• Advocate for creativity at every stage, ensuring work is original, valuable and aligned with client goals.
• Inspire clients on the power of creativity, reinforcing its role in achieving business success
• Collaborate to create the environment for creative teams to push boundaries and ensure the strongest ideas are realised
• Align creative output with insight-driven strategy to maximise campaign impact
• Shape client feedback to ensure it is actionable, constructive, and aligned with creative excellence

 Cross-functional collaboration

• Collaborate with senior leadership, creatives, strategists, project managers and production teams to ensure seamless project delivery and high-quality results
• Coordinate with internal and external partners to source resources, tools, and materials needed to execute campaigns successfully
• Foster an inclusive, collaborative environment where talent thrives and innovation flourishes
• Leverage senior talent and diverse perspectives to elevate work and deliver impactful results
• Maintain clear, consistent communication with stakeholders to ensure alignment and transparency
• Lead and collaborate with cross-department teams to achieve agency goals, enhance the agency culture and spearhead agency-wide initiatives

 What’s next:

At DDB Remedy, people come first. Our team is made up of talented, kind, diverse individuals, each encouraged to bring their full selves to work. It Happens Here is our commitment to helping you thrive. It’s a place where you can grow, be inspired, and build your own career pathway.

We value difference and believe in creating an inclusive environment where everyone can belong and succeed. If you need any support or adjustment due to a disability during the application process, please let us know.

If you're excited about the opportunity to start your journey with us, reach out to our Talent Partner, Kayla Mayston: [email protected]