Overview of the role
Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.
We are now very excited to be hiring a Business Development Manager who will be embedded within our Charities & Housing sales team, acting as a subject matter expert for our professional and managed services.
What will you be doing?
- Act as the subject matter expert for Managed Services and Professional Services, providing deep technical and commercial knowledge to support sales opportunities.
- Partner with Sales Executives and Account Managers to effectively position service offerings, tailoring value propositions to customer needs.
- Join customer calls and meetings as the expert, helping sales colleagues—especially junior team members—navigate complex questions and objections.
- Coach and mentor Sales Executives and Account Managers, developing their understanding of service offerings, best‑practice messaging, and sales techniques.
- Lead sales enablement initiatives, including delivering training sessions, creating collateral, and equipping the sales team with tools to effectively sell services.
- Support the creation of proposals, scoping documents, and solution outlines, ensuring accuracy and alignment with service capabilities.
- Collaborate with delivery and operations teams to stay current on service capabilities, updates, and delivery models.
- Identify opportunities to grow services revenue, advising sales teams on cross-sell and upsell opportunities.
- Ensure sales alignment with service strategy, offering feedback to product and services leadership on customer trends and competitive insights.
- Contribute to the continuous improvement of sales processes, supporting consistency and quality across all service-related opportunities.
Why you should apply?
At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.
We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.
What are we looking for?
The right person for this role will already have experience in a similar product marketing role, ideally within another Managed Service Provider (MSP) environment.
Key Skills:
- Deep understanding of sales processes, methodologies, go‑to‑market strategies, and the ability to articulate strong product/service value propositions with clear competitive differentiation.
- Able to translate complex or technical service offerings into simple, compelling customer outcomes, with strong commercial awareness covering pricing strategies, forecasting, margin considerations, and pipeline analysis.
- Acts as the primary SME for sales teams, product teams, and leadership, with proven ability to influence stakeholders, guide decision‑making, and build strong cross‑functional relationships across marketing, product, operations, and delivery.
- Highly skilled at gathering customer and market insights, understanding industry trends and competitor offerings, and using these insights to support account teams with tailored solution positioning and customer‑facing expertise.
- Strong analytical capabilities, including the ability to interpret sales metrics, pipeline data, and performance trends to identify opportunities, remove friction, and shape strategic deals and proposals.
- Excellent communication skills, able to simplify complex concepts, create compelling sales materials, and deliver high‑impact presentations to internal and external audiences.
- Proficient with CRM systems (especially Microsoft Dynamics 365) and comfortable using sales enablement tools, analytics platforms, and modern collaboration technologies.
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42) but this role can be remote in the UK with a weekly visit.
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person which includes a presentation.
What are the benefits?
You can read about the benefits on offer here 😊
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
