Business Development Director

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Summary 

The Business Development Manager for Marken is responsible for building up their defined territory and/or defined accounts by supporting and growing existing and new client relationships. Meeting these objectives includes the identification of potential accounts and opportunities, the formulation of specific account strategies, and the implementation of tactics that primarily result in new sales while building long-term productive customer-supplier relations.  This position provides timely reports on activities, expenses, operations and forecast data for assessment of progress on meeting objectives.  This position confers with other Marken Departments as well as Markens senior management to discuss quotations, project management and scheduling activities. 

Essential Duties and Responsibilities: 

• Meet or exceed goals for assigned accounts, territory or area. 

• Focus on growth of existing business and new customer sales by working to meet business goals set by management. 

• Build upon and maintain Marken’s existing customer base through Customer Service, frequent client interaction and technical expertise 

• Lead and provide business support to client specific team(s) of Project Managers and Project Coordinators to ensure end-to-end customer satisfaction and accuracy of all jobs pertaining to clients’ accounts assigned. 

• Lead, develop and provide innovative services and technical solutions to clients 

• Manage  quote requests and client special requests 

• Facilitate, track and communicate job win / loss ratios & pursuit metrics for all assigned accounts by using Marken internal systems 

• Identify and recommend solutions to address client loss scenarios 

• Monitor and communicate client pipelines to senior management 

• Conduct market research and trend analysis reporting for all assigned and prospective accounts 

• Coordinate client projects with Operations 

• Share market information (trends, competitor information, etc) with Marketing and Senior Management 

• Assist in managing audits & site visits 

• Assist in addressing complaints with QA / CAPA 

• Attend trade shows / exhibitions, workshops and seminars 

• Arrange client visits, dinners, outings and quarterly Meetings 

• Arrange and coordinate with appropriate parties, including Client Services and management staff as appropriate, company related travel to insure frequent client contact and visibility 

• Apply Good Manufacturing Principles in all areas of responsibility. 

• Demonstrate and drive the Marken – Integrity, Intensity, Involvement and Innovation (The Four I’s).client contracts, CDA’s, MSA’s and Technical Agreements 

Basic Minimum Qualifications 

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.  (List 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.) 

• Bachelor’s Degree 

• 3+ Years Minimum Experience within the Logistics, Clinical Supply and or Pharmaceutical Industry 

• Equivalent Life/Work Experience 

• High Level of Business Acumen in both Administration and Business Strategies 

• Familiarity with Printing Techniques, Equipment and Components 

• Interpersonal Skills Surrounding Client Interactions / Problem Solving Abilities (Communications) 

• Organizational Skill Set to Include Time Management 

• Proficiencies with MS Office / Adobe Products 

• Demonstrate strong problem solving skills and exercises good judgment and appropriate discretion when reaching conclusions. 

• Familiarity with Customer Relationship Management Systems