Civic is a team of system thinkers in the built environment, creating positive impact for people, places and the planet.
We want our work to have a positive impact on the environment — helping people to live healthier, happier lives while respecting natural limits. We build without destroying, explore without exploiting, and seek to reuse rather than just consume. Above all, we listen, learn, and aim to create a lasting legacy.
Thriving together, today we have a team of over 200 members working across the UK, all united by our creative belief, bringing art and science together to solve problems. Our award-winning practice has studios in Manchester, London, Leeds, Glasgow, Edinburgh and Dublin
Requirements
This role is specifically focused on Business Development Admin and CRM Admin, so previous experience and a good understanding of BD and CRM services is essential. The successful candidate will be confident working in a fast paced environment, producing accurate data and records, and communicating across teams.
Key elements of the role include:
Business Development Admin
- Schedule Business Development (BD) & Communications meetings for all regions, take minutes for meetings, share actions and keep action tracker
- Research and manage calendar of upcoming BD events across studios, share updates and sort bookings
- Help with admin around large BD events such as MIPIM / UKREiiF
- Assist Growth and Opportunity (GO) Team with recording and reporting on BD activity
- Support with recurring communications admin tasks, e.g logging Google analytics website stats
- Collaborate with relevant operations team colleagues to update Bidding FAQs
- Assist bid team with bid close out process and updates to the knowledge library e.g. CVs, project sheets, example answers
CRM Admin
- Responsible for managing the CRM system on a daily basis ensuring seamless operation and data integrity
- System administration: Update BD activity around target clients, sectors, contact records and activity, new potential projects (pps) and projects won. Take ownership of ensuring these records are kept up to date within the CRM system
- System guidance: Assist with the delivery of training for CRM users and support users across Civic (admin to Directors) with guidance on how to update current and prospective relationships using the CRM
- Segmentation: Update the system to enable tailored and relevant marketing messages to client segments across Civic
- Campaign creation: Develop workflows for events and e-newsletters
- Events admin: Produce and manage lists, update the system after events, report on campaigns, update data and clean data
- Reporting: Work with Data Analyst to develop monthly reporting to evidence activity being undertaken against target clients and movement of clients along the BD journey
Civic is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity - is powerful.
Nurturing an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
We encourage applications from individuals who bring diverse perspectives and are passionate about contributing to an equitable and respectful work environment.
Benefits
💰A fair and competitive salary, taking into consideration market rates and your experience level
🫶Flexibility. Our core hours are between 10:30am-4:30pm, with an early Friday finish!
⚖️Hybrid working. Most of our full-time employees come into the studio 3 days a week
🌴Generous holidays! 26 days of annual leave, plus bank holidays (pro-rata for part time employees). An extra day when you reach 3 years’ service, and another at 5 years!
🌞Holiday options. Buy or sell a week of holiday each year, or create a sabbatical pot by banking a week’s holiday for 3 years to take a month off on year 4!
👪 Enhanced Family Leave. Enhanced maternity, paternity, adoption, shared parental and neonatal care leave pay, plus 2 days paid dependency leave and 1 weeks paid carers leave
🌱Wellbeing support. Mental health first aider support, mindfulness sessions and access to our Employee Assistance Programme (EAP)
🩹Health benefits. Life Assurance, Health Care Cash Plan, Gym discounts and free Eye tests
🤒Sick Pay. 4 weeks enhanced sick leave, plus 2 mental wellness days
⭐DEI network. An established Equity, Diversity and Inclusion network with regular team activities, plus 2 days of paid volunteering leave each year to support causes close to your heart
💡 Professional Development. Paid professional memberships, 2 days paid study leave (+ extra for exams), Chartership Preparation Courses, Chartership completion bonus, in-house ‘Civic Academy’ training, Management Development Programmes and a Mentorship programme for all employees
💷Financial benefits. Access to our HMRC friendly Workplace Nursery scheme, plus enrolment to our workplace pension scheme
🚆Sustainable travel. Season Ticket Loans & National Rail Cards, plus two salary sacrifice cycle to work schemes and cycling facilities at all our studios (showers, bike racks etc).
