Business Consultant

Location: London / Hybrid - 3 days on-site

Finova is the UK’s largest financial services technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

For Lenders 

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.

Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market. 

About the Role

As a Business Consultant, you will help customers adopt Finova’s lending and savings platforms, define and validate requirements, and guide them through successful implementation. You’ll work closely with clients to understand their objectives, shape scope, and ensure our standard journeys and features are used effectively. The role blends analysis, client engagement, configuration, and delivery support, with opportunities to take ownership of workstreams as your expertise grows.

What you’ll be doing

• Leading or supporting requirement elicitation, validation sessions, and change analysis to ensure scope is clearly defined and controlled
• Understanding end‑to‑end product journeys and key features, advising clients on configuration, usage, and best‑practice adoption
• Delivering demos and presentations that explain product capabilities, answer client questions, and support informed decision‑making
• Defining user stories and acceptance criteria, and collaborating with delivery, product, and engineering teams to ensure feasibility and clarity
• Identifying scope changes, estimating analysis effort, raising change requests, and supporting clients through prioritisation and adoption

About you

• Experienced in lending or savings operations, with practical understanding of how financial institutions run their journeys and processes
• A strong communicator who builds trusted client relationships, presents confidently, and can influence decisions when needed
• A proactive problem‑solver with good judgement, able to work independently while knowing when to escalate
• Knowledgeable about industry regulations, operating models, and how they apply to lending and savings journeys
• Able to understand Finova’s product range, interpret different implementations, and explain complex concepts clearly and simply

What We Offer:

Hybrid working: At Finova, we believe the best outcomes come from working together - and having the flexibility to work in a way that suits both our people and our business. We operate a hybrid working model, with most teams spending around three days a week in the office and with our customers. This time together helps us stay connected, collaborate more effectively, and solve complex challenges as a team. We also know that flexibility matters. Our approach is designed to support a healthy balance, combining in-person collaboration with the freedom to work remotely where it makes sense.

Holiday: 25 days holiday plus bank holidays, bank holiday trading and holiday purchase options, the opportunity to work from anywhere in the world for up to 4 weeks per year.

Looking After You: Life Assurance, Group Income Protection, Private Medical Insurance, a pension scheme via Salary Exchange, an Employee Assistance Programme, and access to a Virtual GP.

Family-Friendly Policies: Enhanced maternity and paternity pay, as well as paid time off for fertility treatments and pregnancy loss.

Extra Perks: Cycle to Work Scheme, discounts on shops, restaurants, and gym memberships, free fresh fruit daily, and opportunities to join colleague networks and social groups.

Giving Back: One paid volunteering day annually and the Give-As-You-Earn scheme to support your favourite charities.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out—we’d love to discuss how your skills and experiences align with our needs.