Business & Communications Lead
Location: London- hybrid 50%
Contract: Permanent
Hours: Full time- 35 hours
Purpose
Reporting into Group Chief Digital Information Officer (CDIO), Business Communication Lead role works closely with the CDIO, Senior Leadership Team (SLT), and key partners across People and Finance to provide coordinated operational support and ensure effective delivery of strategic priorities.
Acting as a central point of organisation, the role aligns strategy with execution, supports key initiatives from planning to delivery, and enables informed decision‑making through strong governance, reporting, and communication. The role holder ensures efficient processes, clear communication, and timely implementation of leadership decisions.
About Just
We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.
Key Responsibilities
Coordinate key business management activities, including planning cycles, governance forums, and performance tracking.
Support the development and maintenance of the Strategy Execution Plan, ensuring alignment with organisational priorities.
Monitor progress against strategic objectives and KPIs, providing clear insights to the CDIO and SLT.
Coordinate cross‑functional projects and initiatives, ensuring timely delivery and alignment to agreed scope and priorities.
Prepare accurate, high‑quality board papers, leadership reports, and meeting packs.
Create clear and engaging content for internal communications, presentations, and leadership updates, working with Brand and Communications teams as needed.
Provide briefings, insights, and analysis to support effective decision‑making by the CDIO and SLT.
Support employee engagement activities in partnership with the People team, including interpreting feedback and coordinating action plans.
Manage recognition activities in collaboration with the Reward team.
Identify opportunities to improve business processes, operational efficiency, and reporting.
Support the SLT in embedding modern approaches to analytics, governance, and operational control.
Examples of Key Activities
Track strategic priorities and KPIs, ensuring alignment with overall organisational goals.
Coordinate business improvement initiatives such as process optimisation, reporting enhancements, and efficiency workstreams.
Prepare timely and accurate management reports, board packs, and leadership briefings.
Draft and deliver internal communications that support colleague engagement and strategic clarity.
Manage newsletters, engagement survey updates, and leadership messaging.
Build consistent presentation materials for internal and external use, coordinating with Brand and Communications.
Gather information and prepare briefing materials to support leadership decision‑making.
Assist with planning and coordination of engagement activities, workshops, and strategic events.
Maintain up‑to‑date operational documentation, trackers, and supporting materials for governance routines.
Support the implementation of improved analytics, reporting, and governance processes across the Business area
What We’re Looking For
Strong organisational and problem‑solving skills, with the ability to coordinate multiple projects and priorities.
Experience supporting governance, planning cycles, and performance tracking processes.
Ability to interpret data, draw insights, and present findings clearly to different audiences, including senior and Board‑level stakeholders.
Advanced Excel skills (including pivot tables, data analysis) and proficiency with Power BI.
Strong written and verbal communication skills, with the ability to tailor messaging appropriately.
Proficiency in MS Office and digital collaboration tools such as SharePoint and Teams together with interest in learning new technology and adopting modern digital tools
Ability to build effective working relationships with senior stakeholders.
Experience preparing reports, presentations, and communications materials (internal or external).
Familiarity with project coordination tools and methods (e.g., Jira, MS Project, Planner or similar).
High attention to detail and the ability to produce accurate, high‑quality documentation and outputs.
Our behaviours
At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
What’s in it for you
A competitive salary, pension scheme and life assurance
25 days annual leave plus an additional day on us for your birthday
Private medical cover and income protection, just in case
A generous and highly achievable bonus scheme
Opportunities to progress your career in-role and within the company
Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders
A variety of employee funded benefits available via our online benefits portal
Plus, several additional purchase options available for you and your loved ones
Explore our full range of benefits on our dedicated benefits page.
Belonging at Just
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.
We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Application details
Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.
Be Bold. Be Brilliant. Be Just.
Top Skills
Just Group Reigate and Banstead, England Office
Enterprise House, Bancroft road, Reigate and Banstead, United Kingdom, RH2 7RP
