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Job Description:
DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com
An experienced Business Change Manager who can understand the client’s business change journey and, using a structured and analytical approach, build and implement a multi-faceted Change Management Plan that will drive the positive outcomes around organisation, roles, process, collaboration, and benefit realisation.
Essential skills and Experience
- Proven experience of change around people, process, and technology
- Assured application of Business Change management theories e.g., ADKAR
- Plan and drive Partner Engagement, Leadership Alignment, Business Impact Analysis, Learning/Training, Communications, Business Readiness, Deployment, and Adoption Measurement.
- Experience of leading ground-breaking projects for customers.
- Experience of working in multi-functional and complex teams.
- Relevant professional consulting or advisory experience.
- Experience leading teams and/or influencing others.
- Good analytical and problem-solving skills
- Must be experienced in using Business Change methods such as Business Diamond Model, Benefits Realisation, or others as appropriate
- Leading the production of Business Cases to support investment in projects and identifying the expected ROI
- Experienced in working with Business Processes and re-engineering. Effective use of Process Analysis tools such as Visio, or similar, to produce Process Diagrams, documenting actors, swim lanes, and decision points.
- Expertise in engaging with the business as a senior level to be a trusted partner in managing their Business Change activities
- Excellent communication skills (written and verbal)
- Willingness to develop further skills and to be hands on
- Project Management skills – managing deliverables and timelines.
- Project reporting
- Comfortable dealing with senior clients, both remotely and face-to-face
- Experienced in both Waterfall and Agile project methods
Desirable Skills
- Experience of Business Change tools and methods, such as Business Impact Assessments, Stakeholder Management, and Change Network Development
- Experience of ERP Solutions and Cloud based Business Applications
- Experience of leading significant Business Change workstreams
Job functions
- Assess the impact of a Business Change. Identify high impact areas and subsequently build an appropriate Change Strategy to minimise the impact and improve long-term adoption.
- Ability to articulate a compelling case for change, and coach Change Sponsors on messaging, influence, and behaviour modelling for their teams
- Design and delivery of change initiatives such as training, communication, and Change Network enablement
- Effective use of change tools, such as Change Impact Assessments, to guide the prioritisation of change interventions.
- Setting up and developing a Change Network to ‘champion’ the change with the client, ensuring adoption remains high in the short and long-term
- Support the closure of the project and ensure the client can transition to business-as-usual.
- Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
- Ensure that all changes are managed as planned within the timescales agreed with the change requester.
- Escalate any changes which are damaging the quality of the service (escalations)
- Review, monitor and communicate the progress and outcome of changes to all relevant parties.
- Understand the client’s business and the impact of changes on their environment
- Have strong knowledge of customer’s contractual requirements
Location of Work
- Remote Working
- Client site, as required
Mandatory Requirements
- SC Clearance or eligibility to apply for SC.
- Minimum BPSS
DXC Technology and affiliates is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.
DXC Technology and affiliates does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
