Business Change Lead

Business Change Lead

Division: Operations
Department: Change Directorate - Supervision, Policy and Competition (SPC)

• Salary: National (Edinburgh and Leeds) ranging from £52,400 to £65,500 and London from £57,700 to £72,000 (salary offered will be based on skills and experience)

• This role is graded as: Senior Associate, Regulatory

• Your recruitment contact is Benjamin via [email protected]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

Supervision, Policy and Competition (SPC) oversee firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Change Directorate is the custodian of the FCA's Change Agenda. It plays a unique role in understanding the requirement of divisions and ensuring change is effectively managed by deploying change specialisms to design and deliver change projects across the whole organisation. 

Working in partnership with Sponsors and Accountable Executives, you will ensure our change initiatives deliver meaningful outcomes and produce lasting improvements across the organisation. We welcome applicants from all change disciplines and backgrounds.

Role responsibilities

• Analysing stakeholder groups and coordinating stakeholder engagement and management to support project and programme delivery

• Developing detailed change impact assessments and securing a shared view of these impacts across areas impacted, the programme team and the business area sponsoring the change

• Developing effective and appropriate change interventions and deliverables in conjunction with the business and programme team to manage these impacts. Change activities will include, amongst others: the establishment and leadership of change advocate networks, communication plans, engagement materials, training needs analysis, go-live readiness plans and supporting the transition to BAU teams

• Working closely with project and programme teams to deliver change aligned to the FCA project delivery framework and collaborating with other areas to ensure a joined-up experience for end users

• Being an engaged member of the Business Change practice, supporting the development of content for capability frameworks, best practice methodologies and deliverable frameworks

Skills required

Minimum:

• Previous experience of delivering end to end organisational change involving changes to people, policies, processes, technology, structure, behaviour and new ways of working

• Understanding of business change principles and ability to apply them independently or alongside other change professionals

• Knowledge of change management theory within delivery frameworks such as Waterfall and Agile

Essential:

• Good organisational skills, with the ability to manage competing priorities and workload in an environment where priorities change often

• Demonstrable stakeholder management experience across a range of groups and levels

• Knowledge of how change management integrates with Waterfall and Agile delivery, including experience of project planning

• Experience providing project manager updates, including identifying and reporting people‑related risks and issues

• Effective communication and interpersonal skills, able to articulate messages clearly to different audiences and encourage open, constructive dialogue

• Ability to work collaboratively, valuing the diverse skills and experience of colleagues to deliver shared outcomes

• Competent user of Microsoft Office applications, with the ability to travel to FCA offices as required for team or project meetings

Benefits

• 25 days annual leave plus bank holidays

• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September to a minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)

• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary

• Private healthcare with Bupa, income protection and 24/7 Employee Assistance

• 35 hours of paid volunteering annually

• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits and our recruitment process as a whole visit our benefits page.

Our values and culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes  we may progress applicants whose experience most closely matches the role’s key requirements.

Useful information and timelines 

Timeline: 

• Job advert closes: midnight, 22nd April 2026

• CV Review/Shortlist: 24th April 2026

• Interviews: w/c 4th May 2026

• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.