Business Analyst

Are you ready to rethink your routine? We’re looking for a Business Analyst to join our Technology Team. The purpose of this role is to drive innovation by capturing business requirements that power new technologies and transformative changes. You'll play a pivotal role in shaping the future of the company, working across every area—from cutting-edge eCommerce to vibrant physical retail and essential internal operations. With priorities driven by business-critical needs, this role offers the opportunity to make a tangible impact where it matters most.
Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 

Your daily to-dos might look like this:

• Requirements Gathering and Analysis:
• Engage with stakeholders across departments (e.g., eCommerce, retail operations, finance, HR) to understand business needs and challenges.
• Document and prioritize functional and non-functional requirements, ensuring alignment with business objectives.
• Conduct detailed analysis of existing processes, systems, and workflows to identify opportunities for optimization and innovation.
• Solution Design and Delivery:
• Collaborate with IT teams, vendors, and third-party providers to design solutions that address business needs while ensuring feasibility and scalability.
• Translate business requirements into detailed specifications for development teams, including user stories, wireframes, and process maps.
• Support the evaluation and selection of technologies and systems.
• Stakeholder Engagement and Communication:
• Act as the primary point of contact between business teams and technical teams, ensuring clear communication of requirements and project updates.
• Facilitate workshops, meetings, and interviews to capture input and validate solutions.
• Provide training and documentation for end-users to ensure smooth adoption of new systems and processes.
• Testing and Quality Assurance:
• Develop test plans and coordinate user acceptance testing (UAT) to ensure solutions meet business expectations.
• Identify, log, and manage defects or issues to resolution.
• Project Support and Change Management:
• Work closely with project managers to deliver initiatives on time and within budget.
• Assist in creating change management strategies and communication plans to ensure successful rollout of new systems and processes.

These skills will help you go far in this role:

•  Proven experience as a Business Analyst in a multi-channel retail environment or similar sector.
• Strong understanding of retail systems, including eCommerce platforms, point-of-sale (POS) systems, and ERP/CRM systems
• Familiarity with end-to-end project lifecycles and Agile methodologies.
• Exceptional analytical and problem-solving skills, with the ability to understand complex business processes.
• Proficiency in requirements gathering techniques and tools (e.g., interviews, workshops, wireframing).
• Excellent communication and interpersonal skills, capable of working with stakeholders at all levels.
• Knowledge of specific technologies such as CommerceTools and NetSuite.
• Understanding of cloud platforms (e.g., AWS, GCP) and their role in supporting retail operations.
• Basic understanding of retail KPIs and metrics (e.g., sales per square foot, conversion rates).
• Professional certifications (e.g., CBAP, BCS Diploma in Business Analysis) are an advantage.
• Adaptability to work across multiple domains (eCommerce, retail systems, internal enabling systems).
• Proactive and self-motivated, with a focus on delivering business value.
• Strong organisational skills to manage multiple priorities in a fast-paced environment.
• Ability to build strong relationships and act as a trusted advisor to stakeholders.

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages 
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.