Business Analyst: Salesforce and Sales Tools

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

As part of the CRM & Sales Tools team within Global Enterprise, you will build and develop the strategic CRM tools to enable Sales, Marketing, Demand Generation, Customer Support and other supporting company departments to maximise operational leverage in serving our customers globally.

What you will be doing

In this role you will work with the business and Sales Operations to improve Salesforce & sales tools through creating user stories, building out functional and technical requirements and working with the CRM development team to ensure delivery of enhancements. The role will work closely with the Scrum Master to ensure resourcing, prioritisation and delivery updates are provided for visibility to the business. Helping to guide the business on the vision through innovating through process automation and enabling world-class tools.

• Work with stakeholders to understand problem statements and convert them into user stories.
• Articulates product vision in a manner clearly understandable to development teams.
• Manages backlog of user stories for one or more products.
• Establishes user story acceptance criteria, accepts user stories, refines stories with Scrum teams:
• Identifying initial requirements from the business - if a Change Request (CR) is submitted, taking what stakeholders have requested and breaking it down in to operational requirements (we can do training if helpful)
• Operational requirements generally consist of the high-level objective of the change, rather than the technical config breakdown
• Where gaps in requirements, identifying those and using refinement to rectify them – You should be aware of which items need more detail and what detail they are missing, this then feeds into who should be involved in refinement
• Ensuring items readiness for sprint by having the detail required for the CR to be actionable – this includes requirements documented clearly on the CR and giving your go-ahead for completion by changes status to ‘Authority to Proceed’
• Acting as the connector between the business/stakeholders and the technical team.
• Determining priority of your backlog to understand what should be added to coming sprint.
• When working with a 3rd Party vendor – We need to document/track what they are working on and developing so we have a record of their design to problem solve any potential future issues.
• Review and provide feedback on test plans to ensure application changes meet acceptance criteria.
• Monitors the development progress and provides updates to stakeholders, as requested.
• Applies Agile methods and processes to promote a disciplined project management process that encourages frequent inspection and adaptation of ongoing work product.
• Leads planning and review meetings to communicate feedback on development achievements.

What you bring:

• Education Requirements
• Bachelor’s degree and three years Fintech operational product experience/knowledge. The Certified Scrum Product Owner professional certification is preferred, but not required.
• General Knowledge, Skills & Abilities
• Knowledge of Salesforce and sales automation tools beneficial
• Scaled Agile Framework (SAFe) experience and systems development environment experience are preferred
• Strong negotiation, organization, management, analytical and people skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

Added bonus if you have:

• Community Cloud experience
• Marketing Cloud experience
• Lightning component experience
• Salesforce CPQ

What we offer you

• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in the payment industry
• Time to support charities and give back in your community.

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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