Business Analyst - Customer

We are looking for a Business Analyst - Customer

Location: London with 2 days a week in the office        

Reporting to: Business Architect & Business Analysis Lead 

Business Unit: Product Development – Programmes & Analysis 

The role 

Product Development plays a pivotal role in delivering the overall consumer and customer digital experience underpinning the Rightmove business.  We recognise that to deliver the best products and features for our customers and consumers we need to work together effectively as a healthy and high performing team. Within Product Development, we work collaboratively across a mix of product and centralised teams, bringing together the right people with the right skills, to continually move us towards our strategic goals.    

The Business Analyst role will sit within the Business Analysis team and contribute towards the development of the Business Analysis practice at Rightmove.  
Their primary customers will be our internal Product teams, and they will provide a high-quality analysis service to these teams, to support the development and delivery of new products and features to Rightmove customers and consumers. 
They may also be assigned to work on complex cross-product initiatives. 

The Business Analyst role will work closely with Heads of Product and Product Managers, as well as with Engineers, Designers, Architects and broader stakeholders. 

✍️Head to our tech blog to find out more about our engineering culture! 

A typical week as a Business Analyst: 

• Attend Product Backlog meetings to identify and/or raise potential analysis opportunities 

• Carry out Discovery analysis for a new product or enhancement, and present your findings back to the Head of Product/Product Manager 

• Identify and assess potential use cases for AI-driven efficiencies 

• Run workshops to gather and prioritise requirements for a third-party SaaS solution, contributing to the RFP and designing a clear scoring matrix for solution assessment 

• Analyse transaction data to identify trends that can help drive product enhancements 

• Support the acceptance testing of a new feature where you were responsible for detailing the user story 

• Present to the wider BA team on a recent challenge, and identify service improvements or individual development areas based on discussion and feedback 

 We are looking for someone who: 

• Has experience of working within a product-led, agile environment, collaborating directly with internal software developers as well as with third-party suppliers 

• Can build strong relationships with internal teams and stakeholders, and is able to communicate complex problems in easily understandable ways 

• Is comfortable working with a broad range of Business Analysis techniques to produce high-quality outputs (including process definition and redesign, requirements management and user story definition, feasibility and options assessment, solution evaluation, and business case development) 

• Has experience of defining data requirements and integration specifications for APIs  

• Is comfortable analysing large data sets to identify themes and trends 

• Is familiar with story-tracking and documentation tools such as JIRA and Confluence 

• Is proactive and outcome-focused 

Our Approach to AI 

At Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind. 

About Rightmove  
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.  

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.  

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove How's at the heart of everything we do. These are the essential values that reflect our culture, and include:  

We create value…by delivering results and building trust with partners and consumers.  
We think bigger…by acting with curiosity and setting bold aspirations.  
We care deeply…by being real, having fun, and valuing diversity.  
We move together…by being one team - internally collaborative, externally competitive.  
We make a difference…by focusing on delivering measurable impact.  

We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events.

And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!  

If all this has caught your eye, you may well be a Rightmover in the making...  

What we offer  
People are the foundation of Rightmove - We’ll help you build a career on it.  

• Cash plan for dental, optical and physio treatments  

• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan  

• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes  

• Hybrid working pattern with 2 days in office  

• Contributory stakeholder pension  

• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life  

• Competitive compensation package  

• Paid leave for maternity, paternity, adoption & fertility  

• Travel Loans, Bike to Work scheme, Rental Deposit Loan  

• Charitable contributions through Payroll Giving and donation matching  

• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more  

As an Equal Opportunity Employer, Rightmove will never discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. 

We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.  

Ultimately, we care much more about the person you are and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated and passionate, then get in touch.