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Job Title – Business Analyst - Claims
Location – Leicester, London or Bexhill (hybrid) with expectations to come into the office on an ad-hoc basis as and when required
Welcome to Hastings Direct Pam Angel – HR Director
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.
Role overview
This role sits within the Claims Analytics team, where we’re currently in the process of growing our Business Analyst capability specifically within this area.
Job details – you’ll need to have demonstrable experience in:
Working closely with various teams to translate business requirements and front end system steps into available data points within Snowflake for each individual claims process and the end to end customer journey
Creating detailed specifications for tables to be built to support solution, aligned to business need and platform recommendations
Creating requirements for additional data points to be made available to feed into different platforms to facilitate the understanding of process deviations for each individual claims process end to end
Working closely with CIO and Data Engineering/Analytics Engineering colleagues to ensure the build of these data feeds is completed in line with requirements
Ensuring that all curated data feeds are fully documented
Supporting the deliver of projects to agreed scope, quality and time objectives
Essential skills/experience:
Insurance background (if combined with claims experience then this is highly advantageous)
Extensive current experience of working as a Business Analyst
Proven background in requirements elicitation, analysis, process modelling, stakeholder management, solutions evaluation, facilitation and work shop, documentation with minimal supervision
The interview process
Our interview process involves the below:
Recruiter screening call
1st stage intro interview with hiring leader (Microsoft Teams)
2nd interview competency interview combined with case study (Microsoft Teams)
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Benefits: In addition to a competitive salary you will also receive…
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
