MAIN PURPOSE OF ROLE:
Our mission: - To deliver an on-brand experience, evoking emotions & creating inspiring spaces.
As a Business Administration Apprentice, you will be developing your skills and knowledge while supporting the IT, Governance, Risk & Compliance function and wider business areas.
This role is designed to provide a structured learning experience alongside day-to-day responsibilities, giving you exposure to key business operations within a fast-paced, multi-site organisation.
Working closely with the IT, Governance, Risk & Compliance Manager, you will learn how to support internal processes, systems, and compliance requirements, while building confidence in a professional workplace.
Throughout the apprenticeship, you will gain practical experience in areas such as administration, health & safety coordination, IT support, training administration, and document control.
This opportunity will enable you to develop core business skills, effective communication, organisation, and an understanding of how a growing national group operates, alongside working towards a recognised Level 3 qualification.
KEY DUTIES/RESPONSIBILITIES:
As an apprentice, you will be supported in these responsibilities and will gradually take on more ownership as your skills develop.
Document & Compliance Administration
· Support the maintenance and updating of internal trackers, logs, and records
· Learn how to monitor expiry dates for policies, procedures, and certifications, ensuring they are reviewed and renewed where required
· Assist in ensuring documentation is accurately filed and easily accessible
· Record updates and completed actions, learning how to set reminders for future deadlines
Health & Safety & Office Coordination
· Assist in coordinating office servicing and maintenance (e.g. alarms, air conditioning, fire safety equipment)
· Work with front-of-house teams to help ensure servicing schedules are met
· Support the collection and organisation of subcontractor documentation (e.g. insurance, RAMS), escalating where required
· Help arrange health & safety site visits with external providers
· Learn how to log and track non-compliance actions and support follow-up actions
· Escalate issues to the relevant manager where appropriate
Employee Lifecycle Support
· Support onboarding and offboarding processes using established checklists
· Assist with IT setup and equipment allocation for new starters
· Help ensure systems, records, and trackers are kept accurate and up to date
Training & Development Administration
· Maintain training records and matrices, ensuring accuracy
· Support monitoring of training requirements and certification expiry dates
· Assist in coordinating training bookings and sending reminders to employees
· Learn how to maintain accurate and up-to-date training data
IT & Asset Support
· Learn how to log support tickets with external IT providers
· Support sourcing quotes and processing approved IT purchases
· Assist in maintaining asset registers and updating tracking systems
· Support basic IT setup (e.g. equipment checks and preparation)
· Liaise with mobile and IT service providers as required
General Business Support
· Provide administrative support across compliance, IT and wider business functions
· Support ad hoc projects and tasks as part of your development
· Contribute to maintaining efficient, organised and compliant processes across the business
· Identify opportunities to improve processes as your knowledge grows
Apprenticeship Development
As part of this role, you will:
· Work towards a Level 3 Business Administrator Apprenticeship qualification
· Develop skills in communication, organisation, stakeholder management and business processes
· Gain experience using workplace systems and tools
· Receive ongoing support through coaching, mentoring and structured learning
