Boutique Director, Harrods

YOUR ROLE @CHANEL: 

The Boutique Director of CHANEL Harrods will be a progressive, agile, collaborative, and inspirational leader, who sets the vision for their team and their business and is ultimately responsible for driving the commercial success of CHANEL within Harrods, reporting effectively to CHANEL leadership and Harrods stakeholders. 

With a deep understanding of luxury and fashion and a strategic foresight you will align business priorities with the wider global fashion strategy delivering the CHANEL difference within the context of ‘One Boutique One Story’ and with a ‘One House’ mindset. 

Leading three fashion boutiques (with the addition of a significant Watch & Fine Jewellery business and a Chanel & Moi aftersales salon) with a team of 100+ employees, the business has a complexity that requires structure, forward planning, clear direction and decision making. 

The successful candidate will provide courageous leadership and be the driving motivational force behind the team performance and development. Leading a team with a client centric and service mindset. 

As an ambassador for CHANEL the Boutique Director builds strong client relationships and develops client strategies to guarantee an exceptional client experience and engagement. 

WHAT IMPACT YOU CAN CREATE AT CHANEL: 

Leadership and Business Development 

• Envision the future, prioritising and setting long term goals and priorities to drive results. Leveraging extensive market knowledge to anticipate future trends and opportunities. 

• Inspire and influence the team to understand and appreciate CHANEL’s fashion fundamentals, ensuring coherence in priorities and fostering team commitment to consistently uphold and display CHANEL’s values and behaviours. 

• Build and maintain fruitful relationships across CHANEL and Harrods stakeholders. Leverage the relationship with Harrods Private Suite and Personal Shopping to enhance the collective client journey and experience.  

Brand Ambassador 

• With a strong knowledge of the luxury market and an advanced fashion sensibility ensure the correct balance within the buying strategy and product assortment of image, creation and commerciality.  

• Drive brand equity and desirability with an emphasis on Luxury, Craftmanship and Arts and culture.  

• Be the ambassador for CHANEL Harrods, developing long term authentic client relationships, building client loyalty and ensuring moments of wonder and an exceptional client experience. 

Team Performance and Development 

• Create a psychologically safe environment for the team to grow and thrive.  Encourage innovative solutions and a collaborative mindset across a multi-expertise team. 

• Empower, strengthen and develop the Management Team to run their departments efficiently with clear collaboration and communication creating a ‘one team’ ethos with maximum agility and flexibility across the three boutiques. Effectively managing resources and sustaining energy and motivation in fluctuating contexts. 

• Ensure the wider management team are commercially strong, communicating and understanding clear business priorities and translating these through concrete action plans and retail excellence. 

• Recognise and nurture talent and anticipate future capability needs. Elevate individual and collective performance through coaching, training and fostering a growth mindset. 

YOU ARE ENERGISED BY 

• Collaboration and a relationship focused approach, with a desire to build strong networks and relationships within the business and externally. 

• Driving results through people leadership and development, particularly to lead courageously and able to challenge the status quo. 

• Visionary thinking and a strategic approach. 

• Retail excellence, consistently delivering the highest of client experiences within a large luxury eco-system. 

• Fashion sensibility balanced with a strong commercial acumen within the luxury landscape. 

• Fostering a sense of shared mission centred around inclusion and an exceptional employee experience. 

WHAT YOU WILL GAIN FROM THIS EXPERIENCE: 

• Working within a dynamic and collaborative retail setting with the opportunity to inspire and influence your team and clients.  

• Exposure to the UK market vision and gaining a complete understanding of projects and priorities within the Fashion Division. 

• An opportunity to directly buy the product assortment and shape the success and image of Harrods Boutiques. 

• An opportunity to work across different divisions and functions within the business through close collaboration at all levels and a ‘one house’ approach. 

• Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, advancing dignity and prosperity and promoting the autonomy of women. 

BENEFITS AT CHANEL   

Our employee benefits have been created to support you across your professional and personal life by offering you:    

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories. 

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100s more. 

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines   

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales   

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones. 

 *Benefits are eligibility dependant and subject to change at any time    

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.