BOTTEGA VENETA - Client Advisor (Heathrow T-5)

Summary

Job Description

PERFORMANCE

• Performs with energy and passion.

• Is proactive and flexible, gives useful ideas for everyday activities.

• Efficiently manages time to accomplish the tasks assigned.

• Is goals oriented, improves KPIs and effectively closes sales.
   

BRAND IMAGE

• Represents Bottega Veneta Brand image.

• Understands luxury, the collections and fashion trends.
   

CURIOSITY

• Is knowledgeable and curious to discover something new on several topics (art, photography, cultural events…)
   

CLIENT EXPERIENCE

• Has an informal, genuine and conversational approach.

• Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey.

• Is connected and able to build and maintain a diversified client portfolio

• Embraces the clienteling culture of building strong and long-term relationship with clients
   

STYLING

• Is able to understand what clients like and want.

• Curates the collection with a personalized approach.

• Works on silhouettes, brings alternative items to get clients to discover more about the collection.

• With the creative vision in mind, confidently advices clients as to how they can style the pieces.
   

OMNICHANNEL

•   Is able to provide more solutions to clients in terms of sales channel offered, embracing new technologies.
   

TEAM SPIRIT

• Has a positive approach, contributes to teamwork, adapts to different personalities, seeks support from and provides support to colleagues.
  ​

OPERATIONS

• Knows and applies company policies, procedures and guidelines.

• Keeps the stock tidy, knows and monitors stock deliveries and availabilities, communicates in a timely manner out-of-stock merchandise and any other useful information.

• Embraces the Brand and openly expresses being mindful of brand aesthetic and vision.

• A good understanding of fashion, art and luxury.

• Pays attention to details and strives to meet quality luxury standards.

• Solution orientated.

• Is open to feedback.

• Has a learning attitude, is personally committed to continuously improving performance.
   

We believe diversity in all its forms – gender , age , nationality , culture, religious beliefs and sexual orientation – enriches the workplace . It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

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