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GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.
Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.
About us
At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.
GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.
The role
We are looking for a BI Analyst to join our growing data team with a specific focus on Operations. As an experienced BI practitioner you’ll bring your expertise to bear on our data and business, building out our BI capabilities. You will intuitively understand the challenges that Operations teams face and couple this with an ability to find opportunities/data gaps/interesting cohorts amongst the data we collect.
Your key contribution will be to define, generate, analyse, interpret and communicate the metrics which underpin how GoCardless grows. You’ll help people make better, faster, more data-driven decisions and develop an expert knowledge of your functional domain, along with a deep knowledge of GoCardless’s operations as a whole.
What excites you:
- Building BI capability: working with stakeholders to agree clear, unambiguous KPI definitions and mapping the relationships between leading and lagging metrics.
- Building, maintaining and communicating data products to track key performance indicators against objectives
- Working with people across the company to enable them to self-serve Business Intelligence through Looker for exploration and self serve content through Domo for standardised reporting
- Working with engineers to prototype, design and build pipelines which take raw data from production systems and deliver them in a format suitable for analytics
- Doing deep-dive analysis of data to both test specific hypothesis and generate new business insights
Some example of the types of challenges that you’ll help the business with:
- “Should we improve the signup flow or the dashboard next month?”
- "Which product should we focus on to generate the most revenue?”
- "Which industry is the most risky for us?”
What excites us:
- You have commercial or operational experience in a fast moving company
- You have strong experience in Analytics
- You’re good at quickly getting a grasp of any dataset that you're working with
- You can judge when an analysis requires a 5 decimal point precision versus a back-of-the-envelope calculation
- You have strong experience in SQL
- A degree (or equivalent work experience) in a numerate field (Business / Commercial / Science / Maths etc)
- You have very strong data visualisation skills, including usage of self-serve tools like Tableau, Domo, Looker or similar
- You can communicate your analyses clearly to both technical and non-technical audiences
- Bonus points for exposure to cutting edge data technologies like Google BigQuery, dbt and Airflow
- Wellbeing - stay healthy with dedicated support and medical cover
- Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
- Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
- Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
- Parental leave - to suit everyone embarking on life's great adventure
- Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)
Life at GoCardless
We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.
Diversity & Inclusion
We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.
We’ve got a long way to go, but here’s how we’re doing as of July 2024;
45% identify as women
23% identify as Black, Asian, Mixed or Other
10% identify as LGBTQIA+
9% identify as neurodiverse
2% identify as disabled
If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report
Sustainability
We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.
Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.
GoCardless London, England Office
London, United Kingdom
