Benefits Operations Manager, UK & I

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Benefits Operations Manager, UK&I will be responsible for managing the delivery of benefits and providing leadership to the HR Operations team across all benefits including Health and Welfare, Retirement, and Financial and Physical Wellness.

What your day-to-day will look like:

Benefits Delivery

• Manage end-to-end cyclical activities e.g. benefit renewals, communications, regulatory reporting, documentation etc

• Support Tier 1 on resolving complex benefits related queries and escalations 

• Act as subject matter expert for wider HR team in relation to benefits queries 

• Maintain benefits communications and leverage provider resources, internal networks and technology to drive benefits engagement

• Partner with the HR Ops team to support benefits delivery. Proactively collaborate with the team to develop / improve processes, with the aim to minimise administration errors and drive operational efficiencies 

• Consult with the Benefits CoE resource to ensure there is a globally/regionally consistent approach to benefits delivery

• Maintain the inventory of programs, policy documents, calendar of activities, etc so that there is a clear understanding of the programs and activities required to actively manage

• Provide technical expertise to the business on complex issues as required

• Overall responsibility for the delivery of all voluntary benefit enrolments including renewals, effective communication and project management

• Ad-hoc project lead as needed for items that require involvement from Benefit Operations  

• Ensure timely changes to benefits related system 

• New Programs – upon notification of a new plan/program, identify the file requirements to support and work with the Benefits CoE/implementation team. Also includes changes to existing programs. Develop and execute comprehensive test plans 

• Provide support to the Senior Pensions Manager on pension activities

Vendor Management

• Manage the vendor and 3rd party relationships working closely with them to ensure service levels, budgets and agreements are adhered to

• Responsible for timely submission and processing of invoices 

Data Integrity management

• Provide guidance, including but not limited to compliance, vendor utilisation, external relationship management/utilisation to all division and/or business unit representatives 

• Responsible for overseeing metrics tracking 

• Identify potential areas of compliance vulnerability and risk and provide general guidance on how to avoid or deal with such situations

• Manage audits of payroll/benefits data, especially with regard to benefit deductions

• Manage internal compliance audit and monitoring activities inclusive of department and overall organisation 

• Invoice Management for UK Benefits 

• Contribute to creating a budget and ensures billing is monitored frequently in an effort to streamline costs and invoicing processes for vendors

• Act as the escalation point for issues with data compliance risk (e.g., tax implications, legal ramifications, etc.) 

 Governance 

• In partnership with Benefits CoE, manage benefits programs in line with the agreed operating framework. Proactively review and offer recommendations for enhancements to the guiding principles, policies and processes. Programs include pensions, healthcare, insured risk benefits, car benefits, wellbeing programs and other perks

• Maintain the inventory of programs, policy documents, calendar of activities, etc so that there is a clear understanding of the programs and activities required to actively manage

Process efficiency/management  

• Act as a solutions architect assessing chronic data issues that could be solved programmatically

• Provide guidance on research and resolution of interface-related issues, including the error reporting process

• Evaluate existing procedures and identify optimal solutions, whether administrative or systematic, to improve internal processes and ultimately user experience

• Collaborate with other internal departments (HRIS, Payroll, Tax, Legal, Finance and Compliance) to ensure operational success across the organization and support feedback documentation and enhancement cycles

• Support Benefits CoE in all aspects of Open Enrollments including submission of headcount/salary related data to vendor 

• Builds strong relationships with internal and external partners to help ensure optimal process satisfaction 

 UK Transitions 

• Support the UK business and PXP’s with key TUPE transfers with benefits management 

• Provide statistical analysis on benefits usage and ROI to aid both management reporting and proposals 

 Stakeholder Management

• Build effective working relationships with key stakeholders, incl. People Partners, PSD, Global Reward teams, Procurement, Legal/Compliance and Finance to successfully deliver change initiatives 

 Risk Management

• Monitors legal, tax and statutory requirements, developing processes and controls to ensure compliance with internal and external regulations

• Responsible for frequent and proactive communication on operational execution and delivery 

• Create and use formal processes and tools to manage resources, budgets, risks, and changes

 Required Skills and Experience:  

• Workday HRIS knowledge

• Darwin benefits portal knowledge

• Project management experience implementing new programs

• Functional knowledge of data interfaces 

• Excellent consultative problem-solving skills 

• Strong communication and presentation skills 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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