Beach Services Operations Manager

What we offer:

• Free daily meal and salad bar
• Free parking
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Summary

• Determines work procedures and expedites workflow.
• Issues written, oral instructions, and writes reports when required.

• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.

• Communicates effectively with subordinates, peers, Executive and Management team, non-guests, guests and members.

• Provides signature service to members and guests that meet or exceed expectations.

• Takes ownership of member, hotel guests, and guest’s complaints and concerns; and ensures that they are resolved in a timely and efficient manner.

• Creates and successfully manages department annual budget, prelim reports and forecasting.

• Develops and executes training procedures for the Beach Services team.

• Ensures that subordinates are performing required duties.  Assesses and coaches when necessary or required.

• Ensures that the Club’s beach and pool areas are set up, maintained, cleaned, and monitored to established standards at all times. During summer months, maintains the La Jolla Shores Hotel Beach and Pool to this standard.

• Ensures that the beach equipment is delivered.  Ensures removal of beach equipment is completed and appropriate storage schedule is followed.

• Ensures that the BBQ’s, tables, chairs, and umbrellas are set up, cleaned, secured, and presentable at all times. Maintains cabanas and fire pits in the off-season.

• Enforces all Club policies and procedures.

• Attends Manager’s meeting weekly and participates in Club Dining/Beach Hut meetings where appropriate, particularly during peak season.

• Warns violators of rule infractions, such as loitering or carrying forbidden articles, and approaches and contacts any person engaging in suspicious or criminal acts.

• Ensures that subordinates are versed on pertinent Membership Rules and Policies and confronts violators with warnings and or exception reports.

• Report and call police, lifeguards, or fire department by telephone in case of fire or the presence of unauthorized persons. Ensures that all persons authorized on property are properly recorded on the Beach Registration Log.

• Trains Beach Service Leads in their duties and responsibilities. Oversees the training of the Beach Services Crew.

• Ensures that response to noise complaints within the duty area (i.e.: the beach, pool etc.) are handled in a timely and efficient manner; also ensures that all parties on the beach are randomly spot checked for violations of our liquor license.

• Ensures that all beach party set ups have been properly signed for and that all guests have been properly registered and logged on the Beach Registration Log.

• Oversees quarterly inventory of all equipment and supplies and the accuracy.  Properly requests needed supplies in a timely manner.

• Ensures that a towel pars and inventories are maintained at all times, and requests towels, as needed, during the shift.

• Observes and reports any unusual occurrences and safety hazards (i.e.: wet floors, fire hazards, leaking water pipes, unsafe equipment, etc.). Ensures that the proper departments are notified of the hazard and/or occurrence and informs the Management team via E-mail, writes work orders, and or contacts the Dispatcher.

• Ensures that all shifts are properly staffed, determines the amount of staff needed throughout the season, and adjusts accordingly.

• Oversees administration work and ensures the department keeps within the budget by properly scheduling personnel, conducting reviews and ordering needed supplies.

• Plans and attends regularly scheduled department meetings.

• Other duties may be assigned.

OUTCOME

The cleanliness, safety, and security of the facilities will positively influence the guests and members perception of the total organization as friendly, helpful, professional and reliable. This perception will help maintain the La Jolla Beach & Tennis Club as the premiere beach and tennis resort and club in San Diego.

SUPERVISORY RESPONSIBILITIES

Directly supervises all employees in the Beach Services Department. Carries out supervisory responsibilities in accordance with departmental and company policies, procedures and applicable laws. Responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

The education and/or experience needed include an Associates or higher degree; or one year related experience and/or training; or an equivalent combination of both education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.  Ability to write routine reports and correspondence, Beach Registration Log, Beach Party Reservation Request forms. Ability to speak English effectively to guests, members or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, AND REGISTRATIONS

All employees in this position must obtain and maintain current Driver’s License.

OTHER SKILLS AND ABILITIES

Must be outgoing and have ability to get along well with all types of individuals and people of all ages.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, talk or hear and use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.  The employee is occasionally required to walk or sit.

The employee must frequently lift and/or move up to 25 pounds. Occasionally, the employee may lift and/or move up to 50 pounds.   Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

WORKING CONDITIONS

ENVIRONMENT

The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee constantly works in outside weather conditions and may be exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold and extreme heat.

The noise level in the work environment is usually moderate to loud.

Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.       

The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal “Right to Know” requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.

INTERACTION

Employees in this position have daily interaction with guests and members daily, as well as the following departments:  Accounting, Membership, Front Desk, Executive Personnel, Engineering, Purchasing, Catering, Human Resources, Reservations, Group Sales, Housekeeping, Golf, and Massage Therapy.

SCHEDULING

This company operates seven days a week, 24 hours a day.  Shifts will generally be rotated, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.