Job Description:
This role will support the Digital Core Program during the RUN PHASE leading Service Introduction / take on activities following MARS Framework as part of a large transformation program to deploy S/4 platform covering OTC/PL process.
This position ensures a smooth transition from project delivery into scale operations, enabling Business as usual (BAU). The role will act as key link between project team, product teams/ delivery organization, ensuring the solutions are operationally ready, supportable and aligned with Business requirements / ITILS service delivery process. The role combines functional expertise, operational readiness and service management ensuring the S/4 take on scope is fully aligned / embedded into the product support Model.
Key Responsibilities
Service Introduction & Transition to operations
Lead the new scope into GDO/BDS product and delivery model
Transition Plan from Project to BAU including Financials Aspects
Operational Readiness
Functional and Technical Documentation
Support Model / escalations Paths
Monitoring and Integration ownership
Operational Risks vs Mitigation Actions approval
Product and support Alignment
Act as bridge between all layers (Program, Projects, product owners, delivery)
Ensure MARS ITSM process defined (SLAs, KPIS)
Business engagement
Partner with Business representatives to ensure Business continuity / operational model
Training on new WOW / Support flow
Governance & Quality
Ensure compliance with ITSM - ITIL best practices
Support hypercare, exit criteria, and readiness assessment
Reporting - Transition deliverables, Status, risk, and GAPS
Qualifications
· Strong knowledge of supply chain processes.
· 5+ years of experience in service operations or a similar role, with a focus on Order to Cash (O2C), Physical Logistics, and Warehouse Management or focus on P2F Modules (MM, QM, PM, PP) SAP ERP areas.
· Understand ITIL concepts (Incident, Problem, Change and service transition)
· Ability to operate in complex and multi-team environments.
· Familiarity with SAP and non-SAP systems
· Ability to collaborate with Enterprise Architecture, Infrastructure, Integration, and both technical and non-technical stakeholders Digital Transformation S/4 Deployment – Core process
Competencies:
· Stakeholder Balance, Tech Savvy, Decision Quality, Ensures Accountability, Managers Complexity,
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
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