AVP Payment Operations Specialist

MUFG is seeking a Payment Operations Specialist to join their EMEA Operations team in London, where your expertise will play a pivotal role in ensuring the efficient and accurate processing of complex transactions for corporate clients. This opportunity offers you the chance to work within a highly respected global financial institution renowned for its commitment to excellence, innovation, and continuous improvement. You will be part of a collaborative environment that values your input, encourages professional growth, and supports flexible working arrangements. As a Payment Operations Specialist, you will be instrumental in maintaining high standards of client service, overseeing outsourced functions, and driving process improvements across payment operations. MUFG’s supportive leadership and inclusive culture provide an ideal setting for you to share your knowledge, nurture relationships across departments, and contribute to industry-leading projects. If you are looking for a role where your attention to detail, interpersonal skills, and passion for operational excellence can truly make an impact, this is the perfect opportunity.

What you'll do:

• Oversee daily control cross-checks and quality assurance of outsourced payment functions, ensuring all department checklists are completed accurately and on schedule.
• Conduct SoX reviews and Risk and Control Self-Assessment evaluations of key processes, maintaining comprehensive documentation to support compliance requirements.
• Regularly review and report on operational risk systems, including tracking open issues and escalating concerns promptly to management.
• Respond efficiently to client requests and queries via instant message chats and team mailboxes, ensuring excellent service levels are consistently maintained.
• Supervise department workflow to guarantee timely transaction processing, escalating any issues or delays to the Deputy Team Lead as needed.
• Provide final approval on departmental checklists and act as the initial escalation point for processing incidents, errors, or near miss volume increases.
• Analyse offshore KPI/KRI data including near miss templates, updating department MI records to inform management decisions.
• Offer subject matter expertise to offshore teams by explaining stakeholder expectations from Front Office, Product teams, and other key areas.
• Build effective relationships throughout MUFG to establish peer networks that facilitate inter-departmental collaboration and information sharing.
• Lead process improvements by providing input on key issues, regularly updating procedures, supporting training initiatives, and deputising for Deputy Team Leads at meetings.

What you bring:

• Significant back office banking experience spanning at least five years with proven exposure to payment operations within large financial institutions.
• Demonstrable supervisory experience of at least three years organising teams effectively to achieve departmental goals through supportive leadership.
• Working knowledge of TARGET2/EURO1/STEP2/CHAPS/SWIFT clearing functions with practical experience handling multi-currency payments.
• Experience operating under time pressure in fast-moving environments while retaining exceptional attention to detail and accuracy.
• Familiarity with ISO20022 message formats such as PACS, PAIN, CAMT; ability to analyse functional changes related to Target2/EURO1/RT1 cycles.
• Intermediate proficiency in Microsoft Word and Excel with strong numerical skills supporting accurate reporting and analysis.
• Excellent communication skills (written & verbal) enabling clear direction for team members alongside sound judgement when resolving queries.
• Ability to generate new ideas for process improvement documented clearly for further consideration by management.
• A calm approach under pressure with strong analytical skills supporting problem resolution across large workloads or tight deadlines.
• Educated to at least GCSE Grade C level or equivalent in Maths & English.

What sets this company apart:

MUFG stands out as one of the world’s leading financial groups with a rich heritage rooted in trustworthiness, dependability, and commitment to excellence. The organisation is renowned for its inclusive culture that values diversity of thought while fostering collaboration across global offices. Employees benefit from flexible working opportunities tailored around individual needs alongside generous pension contributions that reflect MUFG’s dedication to long-term wellbeing. Training opportunities abound—ensuring continual professional development supported by knowledgeable colleagues who encourage sharing best practices throughout the business. MUFG’s supportive leadership style creates an environment where every voice is heard; teamwork is prioritised over hierarchy so you can build meaningful relationships across departments while contributing directly towards industry-leading projects. The company’s focus on nurturing talent means you’ll have access not only to cutting-edge resources but also mentorship from experienced professionals invested in your growth journey. By joining MUFG’s EMEA Operations team in London as a Payment Operations Specialist you become part of an organisation that genuinely cares about its people—offering stability alongside exciting challenges within a global network dedicated to operational excellence.

What's next:

If you are ready to take the next step in your career with MUFG’s EMEA Operations team as a Payment Operations Specialist—apply now!

This advert closes 30th March 2026