About CLS:
CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.
Job information:
- Functional title - Assistant Vice President, Operational Change Management
- Department - Operations
- Corporate level - Assistant Vice President
- Report to – Director, Operational Change Management
- Location – London
What you will be doing:
Act as Operations stakeholder for all changes impacting Operations; including the systems Operations staff use and the services they support. Stakeholder activities include analysis, documentation, testing, trialing, training and enforcing good governance on project deployments.
-
- Provide solid Change Management processes and project guidance to downstream projects.
- Ensure that adequate controls are in place such that the deployment of changes into CLS Services is executed within the CLS risk framework.
- Liaise with Operations’ colleagues to elicit requirements for change and represent and negotiate with delivery teams to satisfy delivery.
- Working with the team, influence strategic direction and planned programs to ensure that process efficiencies are gained.
- Establish a strong working relationship with technical delivery to ensure improvements are accommodated within the change schedule
- Work with the programme/ project leads to make sure that standards of quality are high, such that the Operational acceptance criteria are always met.
- As necessary become ‘expert’ in existing and new functionality, operational processes and CLS procedures.
- Where necessary, effect changes to operational procedures, processes and documentation to accommodate new changes and introduce measures to ensure that the changes deliver the sought benefits/improvements.
- Where necessary develop and document new operational processes, including any necessary interlock with external vendors and / or members.
- Amend or create new static data forms for the collation of static data from CLS members and operational approval Scripts to allow those members to demonstrate their readiness to participate in CLS services.
- Ensure that deployed changes are aligned to the desired process improvements.
- Where necessary, organize and execute Operational UAT and external party trialing.
- Ensure Operations staff are trained and well prepared for all changes that may impact them or the services that they support.
- Identify opportunities for planned projects to improve quality, efficiency, productivity and customer satisfaction.
- Demonstrate the behaviours required to support the strong risk culture at CLS, including anticipating and monitoring risks, being rigorous and comprehensive in the assessment of risk and placing CLS and its reputation at the heart of all decisions.
What we’re looking for:
-
Experience (Essential):
- Strong practical change management experience
- Strong practical exposure to operational and business analysis
Experience (Desirable)
- Experience of working within Financial Services.
- Six Sigma process improvement and project management methodology.
Competencies
- Very strong interpersonal skills
- Analytical and clear in thinking and documentation
- Display gravitas and sufficient confidence to challenge existing ways of working
- Work well under pressure
- Be self-confident and decisive
- Be able to influence and negotiate autonomously
- Proactively challenge issues / blockers before or as they arise
- Be passionate about the quality of service delivery and improvement.
- Build excellent relationships with customers and gain their trust
- Good communication skills (oral and written)
- Work well within a team and with external suppliers
- Manage time effectively
Our commitment to employees:
At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:
- Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
- 2 paid volunteer days so that you can actively support causes within your community that are important to you.
- Generous parental leave policies to ensure you can enjoy valuable time with your family.
- Parental transition coaching programmes and support services.
- Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
- Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
- Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
- Active support of flexible working for all employees where possible.
- Monthly ‘Heads Down Days’ with no meetings across the whole company.
- Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
- Private medical insurance and dental coverage.
- Social events that give you opportunities to meet new people and broaden your network across the organisation.
- Annual flu vaccinations.
- Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
- Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
- All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
- Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.
.png)
