AV & Technical Lead

Company Description

Bartle Bogle Hegarty (BBH) is one of the world’s most famous creative agencies. Founded in London in 1982, we now also have offices in Dublin, New York, Mumbai, Singapore and Shanghai. 

Based in the heart of Soho, BBH London is a vibrant hub of creativity, where the Black Sheep was first born.

Today we are home to just under 400 BBHers across different specialisms, all connected by one culture. There is no "one size fits all" at BBH. We believe in the power of difference to make a difference. If you surprise people, then they’ll sit up. If you speak a different language to everyone else, then they’ll listen. If you craft your message with love and originality, then that message will land harder. If you give people something useful that makes their lives a little bit better, then they’ll thank you. Everything we do is born out of the pursuit of difference. We fill our building with people who are different. We like to work with people who are different.

Our enduring commitment to difference is best embodied by The Black Sheep. It represents our businesses, our culture, and the people who work here.

Job Description

Job Description
The onsite AV Technician is a dedicated resource providing customers support and
assistance on the Kingly Street site. This person will be on site to support the installed AV
systems and users.
The role will include break/fix support for functional AV issues as well as daily room
functionality checks to ensure the equipment is ready to be used and working. The new role
will also be a reset for the business allowing for training for users and creation of
documentation to ensure the users have the best experience running VC meetings.
The Technician will have an excellent working knowledge of audio-visual equipment
including display equipment, control systems and complex audio systems. The role is
primarily focussed on Poly VC units.

Key Responsibilities
- Troubleshoot and resolve technical issues related to the audio-visual systems
- Configure and setup Zoom Rooms, Microsoft Teams, and Google Meetings
- Lead implementation projects of meeting room installs to ensure aligned to the
company requirements and high standard of solution
- Manage mailbox for Room setup for major meetings across the business, both
internally and externally focussed
- On-site support for all meeting rooms in the office
- Lead training and communication to employees to ensure awareness and confidence
of running VC meetings

Soft Skills
- Analytical problem-solving skills to follow an incident or problem through to
resolution
- Excellent Customer service skills
- Use initiative with a positive and can-do attitude
- Excellent attention to detail and clear written communication
- Tactful and diplomatic when dealing with pressurised situations
- High motivated and willingness to continually increase knowledge
- Able to manage own tasks and prioritise to meet business deadlines

Additional Information

What we can offer:
Along with award-winning work, a great agency culture, and lots of good and nice people, we offer some great benefits for all employees. Private medical insurance, an in-house doctor and nurse, a Pension Scheme, 25 days holiday raising to 28 after two years of service, 1 birthday leave, 2 black sheep time for wellbeing/ volunteering, and free breakfast and coffee are just a few of the perks of working here.